IT Engineer Manager Hotel (Placement: Uzbekistan)

PT EGI RESOURCES; Jakarta Selatan; On-site; IDR 903,996,000 - 1,446,393,000; Full time

Job summary

PT EGI RESOURCES is seeking an experienced IT Manager to oversee the hotel’s technology infrastructure and IT operations. You will manage networking, PABX, IoT, and hotel systems such as 1C, IIKO, Exely, Shelter, and Opera, ensuring secure, reliable performance across departments.

With 7+ years in IT and 2–3 years in a management role, you will lead a team, coordinate vendors, and drive projects, while aligning IT with hotel operations.

Qualifications

• Minimum 7 years of experience in Information Technology, with 2–3 years in an IT Manager or senior IT position.
• Previous experience working in a 5-star hotel is required.
• Strong experience in Hotel IT / Hospitality IT operations and infrastructure.
• Proven expertise in IT Networking, PABX systems, IoT and smart hotel tech.
• Experience with hotel systems such as 1C, IIKO, Exely, Shelter, and Opera.
• Strong IT security, data protection, backup, and cybersecurity practices.

Responsibilities

• Manage and oversee IT operations and technology infrastructure within the hotel.
• Ensure reliability, security, and smooth operation of IT systems and networks.
• Lead IT team, manage vendors, projects, upgrades, and deployments.
• Provide support to Front Office, Housekeeping, F&B, Finance, HR, and Engineering.
• Coordinate system integration between IT and hotel operations and ensure data protection.
• Oversee backups, disaster recovery planning, and IT asset management.
• Relocate staff to Uzbekistan and support international hotel operations.

Skills

IT Networking

PABX systems

IoT / Smart Hotel

Hotel IT operations

Leadership

Vendor management

Tools

1C

IIKO

Exely

Shelter

Opera

PMS

POS systems

Job description

Manage and oversee all IT operations and technology infrastructure within the hotel.

Ensure the reliability, security, and smooth operation of the hotel's IT systems and network infrastructure.

Manage and maintain IT Networking, including LAN, WAN, Wi-Fi, switches, routers, firewalls, and related infrastructure.

Manage and maintain PABX / hotel telephone systems, including extensions, configuration, troubleshooting, and integration with hotel operations.

Manage and support IoT systems and smart hotel technologies, including connected devices, sensors, and other technology solutions used within the property.

Manage and support hotel-specific systems and applications, including 1C, IIKO, Exely, Shelter, and Opera, depending on the hotel's operational requirements.

Ensure proper integration and communication between IT systems and hotel operational departments.

Provide technical support to Front Office, Housekeeping, F&B, Finance, HR, Engineering, and other departments.

Monitor IT systems, identify potential issues, and ensure timely troubleshooting and resolution.

Manage IT-related vendors, service providers, software providers, and external technicians.

Coordinate system installation, configuration, maintenance, upgrades, and implementation of new technology.

Ensure regular backup of critical hotel data and support data recovery procedures when required.

Implement and maintain appropriate IT security, access control, data protection, and cybersecurity measures.

Manage user accounts, system access, permissions, and IT equipment according to company policies.

Maintain accurate records of IT assets, hardware, software licenses, network equipment, and other technology resources.

Prepare and manage the IT department's budget, procurement, and technology-related expenses.

Evaluate new technology and recommend solutions that can improve hotel efficiency, guest experience, and operational performance.

Develop and maintain IT policies, SOPs, documentation, and disaster recovery procedures.

Lead, supervise, and develop the IT team to ensure effective service delivery.

Provide IT support during hotel opening, system implementation, upgrades, and major operational projects.

Ensure all IT operations comply with company policies, hotel standards, and applicable local requirements.

Perform other IT-related duties and responsibilities assigned by Management.

Qualifications

Minimum 7 years of experience in Information Technology, with at least 2–3 years in an IT Manager or senior IT position.

Previous experience working in a 5-star hotel is required.

Strong experience in Hotel IT / Hospitality IT operations.

Proven experience managing IT infrastructure in a hotel or large hospitality environment.

Strong knowledge and hands-on experience in IT Networking, including LAN, WAN, Wi-Fi, routers, switches, firewalls, and network troubleshooting.

Strong experience in PABX / hotel telephone systems and related troubleshooting.

Experience with IoT / smart hotel technology and connected systems.

Experience with hotel systems and applications, preferably including:

1C

IIKO

Exely

Strong understanding of PMS, POS, hotel systems integration, and hospitality technology infrastructure.

Experience in system implementation, integration, troubleshooting, and technical support.

Knowledge of IT security, data protection, backup systems, and cybersecurity practices.

Good understanding of hardware, software, servers, network infrastructure, and IT equipment.

Strong vendor and IT project management skills.

Good leadership, communication, and problem-solving skills.

Able to work under pressure and respond quickly to critical IT issues.

Good English communication skills; Russian or Uzbek language skills are an advantage.

Willing to relocate and work in Uzbekistan.

Experience working in an international or multicultural hotel environment is an advantage.

Preferred Technical Skills

ERP / Accounting System: 1C

Networking: LAN, WAN, Wi-Fi, VLAN, routers, switches, firewalls

PABX / IP Telephony

IoT / Smart Hotel Systems

CCTV and access control systems

Server and storage management

Backup and disaster recovery

IT security and cybersecurity

Hardware and software troubleshooting

IT asset and license management