IT Application Support YSN

Midas Daya Technology; Kebayoran Baru; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT. Midas Daya Teknologi is seeking an application support specialist to maintain critical banking transaction systems for Bank Danamon branches across Indonesia. You will monitor performance, troubleshoot incidents, and serve as the first point of contact for branch users.

The role requires a bachelor’s degree in IT/CS/IS and hands-on experience with Oracle DB, Oracle SQL, AS400, and Linux. Some duties include deployment support, data analysis, and compliance data handling.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Experience in Application Support, Production Support, IT Operations, or similar role preferred.
• Basic understanding of banking applications or financial services systems is an advantage.
• Hands-on experience with Oracle Database, Oracle SQL/SQL, AS400, and Linux environments.
• Experience using Oracle SQL Developer, PuTTY, WinSCP, Jira, and Dynatrace preferred.
• Experience in data extraction, data validation, and supporting audit or compliance requests is a plus.
• Strong analytical and troubleshooting skills to resolve technical issues efficiently.
• Good communication and interpersonal skills to support end users and cross-functional teams.
• Willingness to work in shifts or outside regular hours if required.

Responsibilities

• Provide application support for critical banking transaction systems across Bank Danamon branches in Indonesia.
• Monitor application performance and system availability to minimize service disruptions.
• Investigate, troubleshoot, and resolve incidents in a timely and accurate manner.
• Serve as the first point of contact for branch users on application issues.
• Support deployment activities, including post-deployment verification and validation.
• Collaborate with internal teams and Oracle vendors to diagnose and resolve issues.
• Perform database queries, data extraction, and basic data analysis for troubleshooting.
• Provide, validate, and audit data for Compliance, authorities, auditors, or clients.

Skills

Analytical skills

Troubleshooting

Communication skills

Independent & Team work

Education

Bachelor's degree in IT/CS/IS

Tools

Oracle Database

Oracle SQL

AS400

Linux

Oracle SQL Developer

PuTTY

WinSCP

Jira

Dynatrace

Job description

• Provide application support for critical banking transaction systems used by Bank Danamon branches across Indonesia (WIB, WITA, and WIT).
• Monitor application performance and system availability to ensure smooth business operations and minimize service disruptions.
• Investigate, troubleshoot, and resolve application incidents in a timely and accurate manner.
• Serve as the first point of contact for branch users regarding application-related issues and operational support.
• Support application deployment activities, including post-deployment verification and validation.
• Collaborate with internal teams and external vendors (Oracle teams) to diagnose and resolve technical issues.
• Perform database queries, data extraction, and basic data analysis to support troubleshooting and operational requests.
• Provide, validate, and audit data requested by Compliance, Law Enforcement Authorities, internal auditors, or clients in accordance with established procedures and regulatory requirements.
• Utilize monitoring and support tools to ensure system stability, service quality, and operational readiness.

• Provide application support for critical banking transaction systems used by Bank Danamon branches across Indonesia (WIB, WITA, and WIT).
• Monitor application performance and system availability to ensure smooth business operations and minimize service disruptions.
• Investigate, troubleshoot, and resolve application incidents in a timely and accurate manner.
• Serve as the first point of contact for branch users regarding application-related issues and operational support.
• Support application deployment activities, including post-deployment verification and validation.
• Collaborate with internal teams and external vendors (Oracle teams) to diagnose and resolve technical issues.
• Perform database queries, data extraction, and basic data analysis to support troubleshooting and operational requests.
• Provide, validate, and audit data requested by Compliance, Law Enforcement Authorities, internal auditors, or clients in accordance with established procedures and regulatory requirements.
• Utilize monitoring and support tools to ensure system stability, service quality, and operational readiness.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in Application Support, Production Support, IT Operations, or a similar role is preferred.
• Basic understanding of banking applications or financial services systems is an advantage.
• Hands-on experience with Oracle Database, Oracle SQL/SQL, AS400, and Linux environments.
• Experience using Oracle SQL Developer, PuTTY, WinSCP, Jira, and Dynatrace is preferred.
• Experience in data extraction, data validation, and supporting audit or compliance-related requests will be considered an advantage.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Good communication and interpersonal skills to support end users and collaborate with cross-functional teams.
• Willingness to work in shifts or provide support outside regular business hours, if required.
• Ability to work independently as well as collaboratively in a fast-paced environment.

PT. Midas Daya Teknologi is an IT Consulting, Product and Services company.

Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.

PT. Midas Daya Teknologi is an IT Consulting, Product and Services company.

Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.