Banking Applications Support Specialist

PT Midas Daya Teknologi; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Midas Daya Teknologi seeks an Application Support professional to monitor and troubleshoot critical banking transaction systems for Bank Danamon branches across Indonesia. You will be the first point of contact for branch users and support deployment activities.

You will collaborate with Oracle teams, run database queries, perform data extraction, and assist compliance data requests while ensuring system stability and operational readiness, including after-hours support when needed.

Qualifications

• Bachelor or higher in IT, CS, IS, or related field.
• Experience in application/production support or IT operations preferred.
• Familiarity with banking apps or financial services systems is a plus.
• Hands-on with Oracle tools, Linux, and basic data tasks.

Responsibilities

• Provide application support for critical banking systems across branches.
• Monitor performance and availability to minimize service disruptions.
• Investigate, troubleshoot, and resolve incidents promptly.
• Serve as first point of contact for branch users on issues.
• Support deployment activities and post-deployment validation.
• Collaborate with Oracle teams and vendors to resolve issues.
• Run SQL queries, data extraction, and basic data analysis.
• Assist Compliance and audit data requests per procedures.
• Utilize monitoring tools to ensure stability and readiness.

Skills

Analytical skills

Troubleshooting

Communication

Team collaboration

Attention to detail

Shift work

Education

Bachelor's degree in IT or related field

Tools

Oracle Database

Oracle SQL

AS400

Linux

Oracle SQL Developer

PuTTY

WinSCP

Jira

Dynatrace

Job description

PT Midas Daya Teknologi seeks an Application Support professional to monitor and troubleshoot critical banking transaction systems for Bank Danamon branches across Indonesia. You will be the first point of contact for branch users and support deployment activities.

You will collaborate with Oracle teams, run database queries, perform data extraction, and assist compliance data requests while ensuring system stability and operational readiness, including after-hours support when needed.