IT Application Support

FindITGeek; Jakarta Pusat; On-site; IDR 78,120,000 - 167,400,000; Full time

Job summary

FindITGeek seeks a Technical Support Specialist with a STEM background to diagnose and resolve hardware, software, and network issues while upholding SLAs.

You will monitor systems with Zabbix, perform routine checks, and generate reports to ensure reliability. Strong Python skills and PostgreSQL experience, plus clear communication, are essential to collaborate with cross-functional teams.

Qualifications

• Bachelor's degree in STEM fields (Science, Technology, Engineering, or Mathematics).
• Strong Python programming skills and PostgreSQL experience.
• Proven time-management to meet SLAs.
• Familiarity with system monitoring tools such as Zabbix.
• Analytical thinking and data-driven problem solving.
• Excellent verbal and written communication; teamwork.

Responsibilities

• Provide timely technical assistance to end-users resolving hardware, software, and network issues.
• Maintain user satisfaction through effective support and clear communication.
• Use monitoring tools to track system health and performance.
• Perform routine system checks and generate performance reports.
• Identify opportunities for improvement across tech.

Skills

Python

Analytical thinking

Time management

Communication

Education

Bachelor's degree in STEM

Tools

PostgreSQL

Zabbix

Job description

Requirement

Education: Preferably holds a Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM). Technical Skills: Proficient in Python programming. Hands-on experience with PostgreSQL database management. Operational Skills: Strong time-management abilities to prioritize tasks and ensure adherence to Service Level Agreements (SLAs). Familiarity with system monitoring tools such as Zabbix is a plus. Analytical Thinking: Demonstrated ability to analyze complex technical problems, identify root causes, and develop effective, data-driven solutions. Skilled in applying critical and computational thinking methods to troubleshoot and resolve issues efficiently. Communication & Collaboration: Excellent verbal and written communication skills. Capable of working collaboratively with cross-functional teams, stakeholders, and end-users.

Job Description

Technical Support Provide timely technical assistance to end-users by diagnosing and resolving hardware, software, and network issues in accordance with established Service Level Agreements (SLAs). Ensure user satisfaction by delivering effective support solutions and maintaining consistent communication throughout the resolution process. System Administration Utilize monitoring tools (e.g., Zabbix) to track and maintain system health and performance. Perform routine system checks and generate regular performance and availability reports to ensure system reliability. Continuous Improvement Identify opportunities for improvement across tech