IT Application Support Specialist

FindITGeek; Jakarta Pusat; On-site; IDR 78,120,000 - 167,400,000; Full time

Job summary

FindITGeek seeks a Technical Support Specialist with a STEM background to diagnose and resolve hardware, software, and network issues while upholding SLAs.

You will monitor systems with Zabbix, perform routine checks, and generate reports to ensure reliability. Strong Python skills and PostgreSQL experience, plus clear communication, are essential to collaborate with cross-functional teams.

Qualifications

• Bachelor's degree in STEM fields (Science, Technology, Engineering, or Mathematics).
• Strong Python programming skills and PostgreSQL experience.
• Proven time-management to meet SLAs.
• Familiarity with system monitoring tools such as Zabbix.
• Analytical thinking and data-driven problem solving.
• Excellent verbal and written communication; teamwork.

Responsibilities

• Provide timely technical assistance to end-users resolving hardware, software, and network issues.
• Maintain user satisfaction through effective support and clear communication.
• Use monitoring tools to track system health and performance.
• Perform routine system checks and generate performance reports.
• Identify opportunities for improvement across tech.

Skills

Python

Analytical thinking

Time management

Communication

Education

Bachelor's degree in STEM

Tools

PostgreSQL

Zabbix

Job description

FindITGeek seeks a Technical Support Specialist with a STEM background to diagnose and resolve hardware, software, and network issues while upholding SLAs.

You will monitor systems with Zabbix, perform routine checks, and generate reports to ensure reliability. Strong Python skills and PostgreSQL experience, plus clear communication, are essential to collaborate with cross-functional teams.