IT Admin & App Support Specialist

Eurokars Group Indonesia; Cilandak Timur; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Eurokars Group Indonesia is seeking an IT Admin & Application Support professional to provide Level 1 application support for Sales and Aftersales systems while handling IT administrative processes and cross-department coordination.

The role requires a Bachelor's degree in IT or related field and at least 2 years of experience in IT application support or IT administration. Strong MS Office skills and basic helpdesk familiarity are needed.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 2 years of experience in IT Application Support or IT Administration.
• Basic understanding of application troubleshooting and helpdesk processes.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Familiarity with ticketing/helpdesk systems is an advantage.
• Basic database query knowledge is a plus.
• Strong organizational, analytical, and problem-solving skills.
• Good communication skills, attention to detail, and ability to manage multiple priorities.
• Proactive, responsible, and customer-service oriented.

Responsibilities

• Provide Level 1 (L1) application support, including basic troubleshooting and user assistance.
• Manage helpdesk tickets, track incidents, and ensure timely resolution within agreed SLAs.
• Coordinate with technical teams to elevate and follow up on application issues.
• Handle IT administrative activities, including purchase requests, invoice renewals, and payment documentation.
• Process purchase requests through the company's E-Purchase system.
• Coordinate with Finance, Purchasing, IT teams, and internal users.
• Maintain accurate records and prepare regular reports on support activities and administrative matters.

Skills

L1 support

Helpdesk

Office proficiency

Communication

Problem solving

Organizational skills

Multitasking

Customer service

Documentation

Education

Bachelor's degree in IT / IS / CS

Tools

Ticketing system

E-Purchase system

Microsoft Office

Job description

Eurokars Group Indonesia is seeking an IT Admin & Application Support professional to provide Level 1 application support for Sales and Aftersales systems while handling IT administrative processes and cross-department coordination.

The role requires a Bachelor's degree in IT or related field and at least 2 years of experience in IT application support or IT administration. Strong MS Office skills and basic helpdesk familiarity are needed.