Application Support Engineer - Yogyakarta

TP; Kota Yogyakarta; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

TP is seeking an Application Support professional to maintain, monitor, and troubleshoot business applications for smooth daily operations. You will provide technical support, assist with installation and deployment, and monitor system performance across Windows IIS and Linux environments.

Ideal candidates have a bachelor’s in IT/CS, basic English, solid problem-solving skills, and the ability to work in a shift schedule.

Qualifications

• Bachelor’s degree in IT, CS, or a related field.
• Basic knowledge of application support, SQL, programming, Linux, IIS, and deployment.
• Good communication, analytical and problem-solving skills.
• Basic English proficiency; Mandarin is a plus.

Responsibilities

• Provide technical support and troubleshoot application issues.
• Assist with installation, configuration, deployment, and maintenance.
• Run basic SQL queries and read code to help identify issues.
• Support IIS, Linux, and server-related tasks.
• Monitor logs and system performance; coordinate with users and teams.
• Prepare technical documentation and incident reports.
• Assist with basic image editing using Adobe software when needed.

Skills

SQL

Linux

Microsoft IIS

Programming

Application deployment

Communication

Problem-solving

English proficiency

Mandarin proficiency

Education

Bachelor’s degree in IT/CS

Tools

Ticketing systems

Adobe Photoshop

Job description

We are looking for an Application Support professional to help maintain, monitor, and troubleshoot business applications to ensure smooth daily operations.

Key Responsibilities

• Provide technical support and troubleshoot application issues.
• Assist with application installation, configuration, deployment, and maintenance.
• Perform basic SQL queries and read source code to help identify issues.
• Support Microsoft IIS, Linux, and server-related issues.
• Monitor application logs and system performance.
• Coordinate with users, developers, IT teams, and external vendors to resolve issues.
• Prepare technical documentation and incident reports.
• Assist with basic image editing using Adobe software when needed.

Required Qualifications & Skills

• Minimum Bachelor’s degree (S1) in IT, Computer Science, or a related field.
• Basic knowledge of application support, SQL, programming, Linux, Microsoft IIS, and application deployment.
• Good communication, analytical, and problem-solving skills.
• Basic English proficiency.
• Mandarin proficiency is a plus.
• Able to work independently and as part of a team.
• Willing to work on a Monday-Sunday shift schedule and respond to urgent issues when required.

Preferred Qualifications

• Experience in Application Support or IT Support is an advantage.
• Familiarity with application logs, ticketing systems, and web-based applications.

Working Arrangement

• Working Schedule: Monday-Sunday, based on shift rotation.
• Availability: Able to join as soon as possible