IoT SaaS Application Support Specialist

Cartrack Technologies Indonesia; Setiabudi; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Cartrack South East Asia is seeking an Application Support Specialist to provide technical support for our IoT devices and SaaS platform in Jakarta. You will handle escalated inquiries, maintain documentation, monitor system health, and assist with on-site installations and post-install QA.

Candidates should have a Diploma or Bachelor's in Electrical/Electronic/Telecommunications Engineering and 1–3 years in IT service with Application Support knowledge. Postman API experience is a plus.

Qualifications

• Diploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
• 1-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.
• Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support for both IoT devices and SaaS platform.
• Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
• Maintaining and updating technical documents and procedures.
• Identifying and resolving system issues.
• Perform daily system monitoring, verifying integrity and availability of Cartracks application.
• Perform daily post installation/ QA validation
• Review systems and application logs for remote diagnostic of field devices.
• Provide training and assistance to users of Cartrack application systems.
• Provide on-site field support and installation, verify completion of scheduled jobs.
• Internal IT support.

Skills

Communication skills

Analytical thinking

Hands-on attitude

Education

Bachelor's degree in Electrical, Electronic and Telecommunications Engineering

Tools

Postman

Job description

Cartrack South East Asia is seeking an Application Support Specialist to provide technical support for our IoT devices and SaaS platform in Jakarta. You will handle escalated inquiries, maintain documentation, monitor system health, and assist with on-site installations and post-install QA.

Candidates should have a Diploma or Bachelor's in Electrical/Electronic/Telecommunications Engineering and 1–3 years in IT service with Application Support knowledge. Postman API experience is a plus.