SaaS Tech Support & Operations Lead

Cartrack; Jakarta Timur; On-site; IDR 538,793,103 - 808,189,654; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company, is hiring a Tech/Application Support Manager. You will lead the operations and ensure efficient service delivery by managing team members and monitoring the health of products.

The ideal candidate has a Bachelor's degree in Engineering, at least 5 years of relevant experience, and strong skills in IoT development, incident management, and leadership. Join us to innovate and drive improvements in our services.

Qualifications

• Minimum of 5 years experience in a similar role.
• Experience in managing and growing a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive the operational plan and oversee daily operations.
• Monitor the OTRS ticketing system to ensure prompt request handling.
• Proactively monitor product health status and prioritize repairs.

Skills

IoT development

Technical experience

Incident management

Leadership

Analytical skills

Education

Bachelor Degree in Engineering

Job description

Cartrack, a world-leading smart mobility SaaS company, is hiring a Tech/Application Support Manager. You will lead the operations and ensure efficient service delivery by managing team members and monitoring the health of products.

The ideal candidate has a Bachelor's degree in Engineering, at least 5 years of relevant experience, and strong skills in IoT development, incident management, and leadership. Join us to innovate and drive improvements in our services.