IoT SaaS Application Support Manager | Lead Incidents

Cartrack Technologies Indonesia; Jakarta Utara; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Cartrack South East Asia is seeking an Application Support Manager to oversee day-to-day operational activities for our IoT and SaaS platform in Jakarta. You will lead a high-performing technical team and ensure service excellence while managing incidents and driving continuous improvements.

The ideal candidate has a technical degree and 3–5 years of leadership in application support or technical operations, plus experience with SaaS or system integrators.

Qualifications

• Bachelor’s degree in a technical field.
• 3–5 years of leadership experience in application support or technical operations.
• Experience in SaaS or System Integrator environments is an advantage.
• Experience supporting IoT-based solutions and API integrations preferred.
• Strong incident management, troubleshooting, and problem-solving skills.
• Excellent leadership and communication skills.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Oversee day-to-day support operations, including manpower planning and incident management.
• Ensure SLAs, KPIs, and productivity targets are met.
• Manage the OTRS ticketing system and escalation processes.
• Monitor system and product health and drive timely issue resolution.
• Lead resolution of complex technical issues and continuous improvement initiatives.
• Collaborate with product, engineering, and vendor teams.
• Provide technical and product training when required.

Skills

Leadership

Incident management

Troubleshooting

Communication skills

Under pressure

Education

Bachelor’s degree in a technical field

Job description

PT Cartrack South East Asia is seeking an Application Support Manager to oversee day-to-day operational activities for our IoT and SaaS platform in Jakarta. You will lead a high-performing technical team and ensure service excellence while managing incidents and driving continuous improvements.

The ideal candidate has a technical degree and 3–5 years of leadership in application support or technical operations, plus experience with SaaS or system integrators.