Indonesian Import & Export Operations Leader

PT Tokoee Group Indonesia; Jakarta Utara; On-site; IDR 450,000,000 - 800,000,000; Full time

Job summary

PT Tokoee Group Indonesia is seeking a senior Import/Export Lead to establish and manage end-to-end import and export operations in Indonesia. You will coordinate with Customs Offices, PPJK, freight forwarders, and suppliers to ensure smooth shipments from preparation to final delivery.

The role requires a minimum of 5 years in import/export operations, strong knowledge of Indonesian regulations, HS codes, permits, and compliant documentation.

Qualifications

• Bachelor's degree in International Business, Logistics, or related field.
• Minimum 5 years in Import/Export operations, international trade, or customs-related activities.
• Strong understanding of end-to-end import/export processes, customs clearance, shipping documentation, cargo handling, and international logistics.
• Practical knowledge of Indonesian customs regulations, import/export procedures, HS Code classification, import permits, declarations, and compliance requirements.
• Understanding of NIB, API-U, API-P, OSS, import taxes, PPh Article 22 on imports, SKB PPh 22, Import VAT, and Import Duties.
• Hands-on experience managing import/export documentation.
• Experience coordinating with Customs Offices, PPJK, freight forwarders, shipping lines, suppliers, and government authorities.
• Ability to independently establish procedures, manage the Import and Export function, solve operational issues, and report to Management.
• Professional Indonesian and working English skills. Mandarin language skills are an advantage.
• Experience establishing Import and Export departments, workflows, and SOPs is preferred.

Responsibilities

• Establish and manage end-to-end import and export operations from shipment preparation through customs clearance and final delivery.
• Oversee shipment arrangements, cargo handling, delivery processes, schedules, and operational issue resolution.
• Ensure import and export documentation is accurate, complete, organised, and traceable, including Commercial Invoices, Packing Lists, Bills of Lading, Airway Bills, Certificates of Origin, PIB, and PEB.
• Manage customs clearance processes and coordinate with Customs Offices, PPJK, freight forwarders, shipping lines, suppliers, and relevant government authorities.
• Review HS Code classifications, import permits, customs declarations, supporting documents, and regulatory compliance requirements.
• Ensure compliance with Indonesian customs and international trade regulations, including requirements relating to NIB, API-U, API-P, OSS, PPh Article 22 on imports, SKB PPh 22, Import VAT, and Import Duties.
• Develop SOPs, documentation checklists, workflows, and internal control processes for the Import and Export function.
• Build an effective operational framework to support future team expansion.
• Monitor freight costs, customs duties, taxes, logistics expenses, shipment schedules, and delivery timelines.
• Evaluate logistics efficiency and identify opportunities for cost optimisation.
• Coordinate with Finance, Warehouse, Purchasing, Management, suppliers, and logistics partners.
• Report operational updates, costs, challenges, risks, and proposed solutions to Management.
• Identify and mitigate risks relating to customs, documentation, shipment delays, and regulatory compliance.
• Resolve operational issues independently and recommend improvements to Import and Export processes.

Skills

Import & Export

Customs clearance

Regulatory compliance

Logistics coordination

Documentation management

Team leadership

Education

Bachelor's degree in Intl. Business/Logistics

Job description

PT Tokoee Group Indonesia is seeking a senior Import/Export Lead to establish and manage end-to-end import and export operations in Indonesia. You will coordinate with Customs Offices, PPJK, freight forwarders, and suppliers to ensure smooth shipments from preparation to final delivery.

The role requires a minimum of 5 years in import/export operations, strong knowledge of Indonesian regulations, HS codes, permits, and compliant documentation.