Indonesia Growth & Partnerships Lead

Enterprise Singapore; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 260,000,000 - 520,000,000; Full time

Job summary

Marriott International / JW Marriott Surabaya seeks a seasoned Sales & Marketing leader to drive the hotel’s revenue through strategic account management and proactive sales initiatives. You will lead a team, develop campaigns, and collaborate with regional marketing to maximize bookings and guest satisfaction.

This role requires strong negotiation, hospitality industry knowledge, and the ability to build lasting relationships with partners and customers to meet ambitious sales objectives.

Qualifications

• Bachelor degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• 4 years experience in sales and marketing or related professional area.
• Hospitality industry experience preferred.

Responsibilities

• Lead the property's sales department to achieve booking and revenue goals.
• Develop and execute strategic account plans for key markets.
• Coordinate with regional marketing communications and other departments.

Skills

Leadership

Sales strategy

Marketing coordination

Negotiation

Customer relations

Education

Bachelor's degree in Business/Marketing

Hotel/Restaurant management background

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long‑term, value-based customer relationships that enable achievement of the hotel's sales objectives. Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
**Preferred:**
- 4 year college degree.
- Demonstrated skills in supervising a team.
- Lodging sales experience.
- Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Manages the development of a strategic account plan for the demand generators in the market.
- Manages the property's reactive and proactive sales efforts.
- Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.
- Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
- Attends sales strategy meetings to provide input on weekly and overall sales strategy.
- Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
- Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
- Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
- Serves as the sales contact for customers; serves as the customer advocate.
- Serves as hotel authority on sales processes and sales contracts.
- Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
- Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
- Supports the General Manager by coordinating crisis communications.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
- Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's sales objectives.
- Interfaces with regional marketing communications for regional and national promotions pull through.
- Performs other duties, as assigned, to meet business needs.
**Building Successful Relationships**
- Develops strong partnerships with local organizations to further increase brand/product awareness.
- Develops and manages internal key stakeholder relationships.
- Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Leadership**
- Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
- Develops sales goals and strategies and verifies alignment with the brand business strategy.
- Executes the sales strategy in order to meet individual booking goals for both self and staff.
- Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
- Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
- Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
- Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
- Creates effective structures, processes, jobs and performance management systems are in place.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
- Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
- Maintains an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR.
- Supports tools and training resources to educate sales associates on winning catering solutions.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
- Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
- Transfers functional knowledge and develops group sales skills of other discipline managers.
- Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
- Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
- Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description**
Job Duties - Essential Functions of the Job:
+ Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
+ Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
+ Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
+ Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
+ Increases business with established and new customers over time.
+ Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
+ Manages resolutions of customer complaints or problems.
+ Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
+ Continually maintaining and developing the business and provide Business Review presentations to clients.
+ Analyzes market potential and determine value of existing and potential client value to the organization.
+ Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
+ Achieves and maintain profitable business consistent with the company's goals.
+ Create and implement the Quality objectives for Sales Department.
+ Help maintain implementation on Health, Safety and Environment objectives on daily business.
**Skill and Abilities:**
+ Fluent in English
+ Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
+ Strong entrepreneurial experience and goal-driven focus.
+ Excellent verbal and written communication skills
+ Plans, organizes and uses time efficiently and effectively.
+ Dependable, follows instructions, responds to management direction
+ Ability to meets challenges with resourcefulness
+ Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
+ Excellent planning and organizational skills.
+ The ability to work in a fast-paced environment.
**Qualifications**
**Education**
**Preferred**
+ Associates or better
**Experience**
**Preferred**
+ 3-5 years: Sales & Marketing Freight Forwarding Industry

Our client is actively seeking a strategic Business Development Manager to spearhead growth initiatives in Surabaya. This role is crucial for identifying and capitalizing on new market opportunities, forging strategic partnerships, and driving revenue expansion for our client's innovative product line. You will work closely with the executive team to define market entry strategies and execute them effectively, playing a key role in the company's expansion across the region. Ideal candidates will possess a strong understanding of the local market dynamics and a proven ability to build successful business relationships.

About the Role

Our client is actively seeking a strategic Business Development Manager to spearhead growth initiatives in Surabaya. This role is crucial for identifying and capitalizing on new market opportunities, forging strategic partnerships, and driving revenue expansion for our client's innovative product line. You will work closely with the executive team to define market entry strategies and execute them effectively, playing a key role in the company’s expansion across the region. Ideal candidates will possess a strong understanding of the local market dynamics and a proven ability to build successful business relationships.

Key Responsibilities

• Identify and evaluate new business opportunities, market trends, and competitive landscapes.
• Develop and implement strategic plans for market penetration and expansion.
• Cultivate and manage relationships with potential strategic partners, distributors, and key stakeholders.
• Negotiate and finalize business agreements, contracts, and partnerships.
• Collaborate with product, marketing, and sales teams to ensure alignment on business development objectives.
• Track and report on business development activities and outcomes to senior management.

Requirements

• Minimum of 7 years of experience in business development, sales, or strategic partnerships, preferably within the technology or services sector.
• Demonstrated success in identifying, negotiating, and closing significant business deals.
• Strong understanding of market analysis and strategic planning methodologies.
• Excellent presentation, communication, and negotiation skills.
• Ability to work independently and as part of a cross-functional team.
• Bachelor's degree in Business Administration, Marketing, Economics, or a relevant field.

Benefits

• Competitive salary package with performance-based bonuses.
• Opportunity to shape the future growth of a dynamic company.
• Comprehensive health and wellness benefits.
• Travel opportunities to industry events and client meetings.
• A culture that encourages innovation and strategic thinking.

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