Performance Ads Specialist: Data-Driven Campaign Growth

Vorta Beauty Clinic; Jakarta Pusat; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Marriott International's properties in Surabaya are seeking a Sales & Marketing professional to actively pursue and manage sales opportunities, building long-term, value-based customer relationships. The role focuses on achieving sales objectives, coordinating with international offices, and delivering exemplary service to guests and clients.

Ideal candidates bring 3–5 years in sales and marketing, a proven track record in building relationships and closing deals, and fluency in English.

Responsibilities

• Builds and maintains relationships with customers to generate sales opportunities.
• Participates in sales calls with team to acquire new business or close deals.
• Develops clear, written proposals and quotations for clients.
• Coordinates sales efforts with internal and overseas offices to maximize revenue.
• Ensures proper turnover for service delivery and customer satisfaction.

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day‑to‑day activities related to sales with a focus on building long‑term, value‑based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
**CANDIDATE PROFILE**
**Education and Experience**
- 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4‑year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Building Successful Relationships that Generate Sales Opportunities**
- Works collaboratively with off‑property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Managing Sales Activities**
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market – competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh‑so‑familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co‑workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well‑being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**Description**
Job Duties - Essential Functions of the Job:
+ Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
+ Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
+ Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
+ Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
+ Increases business with established and new customers over time.
+ Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
+ Manages resolutions of customer complaints or problems.
+ Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
+ Continually maintaining and developing the business and provide Business Review presentations to clients.
+ Analyzes market potential and determines value of existing and potential client value to the organization.
+ Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
+ Achieves and maintain profitable business consistent with the company's goals.
+ Create and implement the Quality objectives for Sales Department.
+ Help maintain implementation on Health, Safety and Environment objectives on daily business.
Skill and Abilities:
+ Fluent in English
+ Strong client‑facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
+ Strong entrepreneurial experience and goal‑driven focus.
+ Excellent verbal and written communication skills
+ Plans, organizes and uses time efficiently and effectively.
+ Dependable, follows instructions, responds to management direction
+ Ability to meets challenges with resourcefulness
+ Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
+ Excellent planning and organizational skills.
+ The ability to work in a fast‑paced environment.
**Qualifications**
**Education**
**Preferred**
+ Associates or better
**Experience**
**Preferred**
+ 3‑5 years: Sales & Marketing Freight Forwarding Industry

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** JL. Embong Malang 25‑31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non‑Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.