B2B Hotel Sales Leader — Corporate Accounts

Pt Tunas Mitra Sukses; Sidoarjo; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Four Points by Sheraton, part of Marriott International, seeks a results-driven Sales & Marketing professional for its Surabaya operations. You will engage potential clients, present services, and close opportunities while upholding brand standards.

Key responsibilities include prospecting, building relationships with freight forwarders and corporate clients, and delivering compelling proposals. Fluent English, strong communication, and a consultative selling approach are essential to succeed.

Qualifications

• Education: Associates or better; experience preferred in Sales & Marketing.
• 3-5 years in Sales & Marketing in Freight Forwarding or related industries.
• Strong communication and client relationship skills.

Responsibilities

• Promote, develop target lists, and initiate contact with potential customers.
• Introduce the company and services; build and maintain relationships.
• Demonstrate products/services and provide consultative solutions.
• Identify client objectives; align offerings and close opportunities.
• Prepare proposals/quotations; manage account relations with internal teams.

Skills

Fluent English

Client-facing

Consultative selling

Communication

Planning & organization

Interpersonal skills

Fast-paced

Entrepreneurial mindset

Education

Associates or better

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** JL. Embong Malang 25-31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description**
Job Duties - Essential Functions of the Job:
+ Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
+ Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
+ Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
+ Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
+ Increases business with established and new customers over time.
+ Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
+ Manages resolutions of customer complaints or problems.
+ Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
+ Continually maintaining and developing the business and provide Business Review presentations to clients.
+ Analyzes market potential and determine value of existing and potential client value to the organization.
+ Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
+ Achieves and maintain profitable business consistent with the company's goals.
+ Create and implement the Quality objectives for Sales Department.
+ Help maintain implementation on Health, Safety and Environment objectives on daily business.
Skill and Abilities:
+ Fluent in English
+ Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
+ Strong entrepreneurial experience and goal-driven focus.
+ Excellent verbal and written communication skills
+ Plans, organizes and uses time efficiently and effectively.
+ Dependable, follows instructions, responds to management direction
+ Ability to meets challenges with resourcefulness
+ Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
+ Excellent planning and organizational skills.
+ The ability to work in a fast-paced environment.
**Qualifications**
**Education**
**Preferred**
+ Associates or better
**Experience**
**Preferred**
+ 3-5 years: Sales & Marketing Freight Forwarding Industry