In-Store Customer Experience Specialist

Howel and Co Indonesia; Jakarta Pusat; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

Howel & Co Indonesia is seeking a Store Associate to support daily retail operations and deliver a refined in-store experience. You will assist clients, maintain presentation, support sales, and ensure service aligns with brand standards.

The role requires a Senior High School level education, willingness to work shifts including weekends and holidays, and the ability to work independently and within a team. Prior retail experience is advantageous and a professional demeanor is essential.

Qualifications

• Minimum education: Senior High School (SMA/SMK) or equivalent.
• Retail experience is an advantage.
• Willing to work on a shift basis, including weekends and public holidays.
• Able to work independently and collaboratively within a team.

Responsibilities

• Welcome and assist clients with a warm, polite and professional approach.
• Provide accurate product knowledge and recommendations aligned with Howel & Co’s brand values.
• Support sales transactions and after-sales service in accordance with store procedures.
• Conduct daily stock opname and ensure inventory accuracy.
• Keep the store clean, tidy, and well-organized throughout operating hours.
• Participate in training sessions, including product knowledge and service standards.
• Assist with opening and/or closing store activities based on shift schedule.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

Senior High School (SMA/SMK) or equivalent

Job description

Howel & Co Indonesia is seeking a Store Associate to support daily retail operations and deliver a refined in-store experience. You will assist clients, maintain presentation, support sales, and ensure service aligns with brand standards.

The role requires a Senior High School level education, willingness to work shifts including weekends and holidays, and the ability to work independently and within a team. Prior retail experience is advantageous and a professional demeanor is essential.