ICT Technical Analyst

Beca; Jakarta Pusat; On-site; IDR 80,000,000 - 120,000,000; Full time

Job summary

Beca seeks a talented and self-motivated Desktop Analyst to support our ICT environment, ensuring hardware is ready for use and applications run smoothly across our diverse business lines.

You will provide 1st/2nd line IT support, handle software/hardware issues, and assist with laptop deployments while communicating clearly with users and teams. This role offers growth within a busy IT Customer Service team.

Qualifications

• Experience providing 1st/2nd line ICT support.
• Knowledge of Windows OS, Office 365, and device management.
• Strong communication and problem-solving skills.
• Ability to assist with laptop deployment and rebuilds.

Responsibilities

• Provide effective ICT support to all Beca users.
• Maintain high-quality service for internal and external clients.
• Manage, prioritize, or escalate incidents and service requests.
• Communicate timely with clients and ICT team leaders.

Skills

Windows OS

Office 365

1st/2nd line support

Group Policy

Device management

Job description

The Opportunity

We are seeking a talented and self-motivated Desktop Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines.

Key role elements will include:

• Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business
• Deliver a high quality standard of service to internal and external clients
• Manage, prioritise or elevate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
• Provide timely and appropriate communications to clients, ICT team leaders and managers
• Assist with setting up project site offices and provide documentation and recommendations as required
• Assist as required with any server issues/ or outages
• Maintain and conduct stock take as required for company hardware/peripherals
• Provide end-user IT support for hardware and software
• Train and support Beca staff on Beca ICT Systems as appropriate

About You

You will be knowledgeable in desktop and laptop products in a Windows operating environment. Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues. Be familiar with end user technologies such as Microsoft’s Office 365 suite, Group Policy, Windows OS, device management and support. You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. Good communication skills with the ability to listen effectively and communicate clearly with a range of people. You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career.