Hybrid IT Helpdesk Intern: Learn, Support, Grow

AI Rudder; Jakarta Pusat; Hybrid; IDR 78,120,000 - 133,920,000; Full time

Job summary

AI Rudder, a conversational AI company, is seeking a final-year IT student or fresh graduate for a hybrid IT Support role in Jakarta. You will handle first-level hardware, software, and network support, assist with Microsoft 365, and help onboard/offboard staff, while upholding security practices.

The position offers hybrid work with the SCBD, South Jakarta office. Basic English is a plus and the team collaborates globally to support enterprise clients.

Qualifications

• Final-year student or fresh graduate in IT or related field.
• Basic understanding of PC hardware, Windows 11, macOS, networking, and MS 365.
• Willingness to learn and work with enterprise IT systems.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Customer-service oriented and able to work independently or in a team.
• Good written and spoken English is a plus.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Troubleshoot Windows, macOS, printers, monitors, docking stations, and other office peripherals.
• Install, configure, and maintain company-approved software and applications.
• Set up laptops, desktops, and accessories for new employees, and offboard equipment during exit.
• Assist with user accounts, password resets, and basic Microsoft 365 administration.
• Support Wi-Fi connectivity troubleshooting and basic network checks.
• Maintain IT asset inventory and proper labeling and tracking of equipment.
• Assist in maintaining meeting room IT equipment and AV devices.
• Document IT incidents, resolutions, and SOPs.
• Escalate complex technical issues to Regional IT Engineer when needed.
• Follow company IT security policies and best practices.
• Perform other IT-related tasks as assigned.

Skills

Hardware basics

Operating systems

Networking basics

Microsoft 365

Troubleshooting

Learning mindset

Problem solving

Communication skills

Customer service

English (plus)

Education

Final-year student or new graduate in IT/CS/IS or related field

Job description

AI Rudder, a conversational AI company, is seeking a final-year IT student or fresh graduate for a hybrid IT Support role in Jakarta. You will handle first-level hardware, software, and network support, assist with Microsoft 365, and help onboard/offboard staff, while upholding security practices.

The position offers hybrid work with the SCBD, South Jakarta office. Basic English is a plus and the team collaborates globally to support enterprise clients.