Product Support Analyst (Hybrid) — Data, Docs & Launch Ready

StickEarn; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 531,820,599 - 797,730,898; Full time

Benefits offered by this job

Private insurance

Training budget

Laptop ownership program

Yearly bonus

Flexible leave

Job summary

StickEarn, located in Jakarta, seeks a Product Support professional dedicated to enhancing user experience and supporting product operations. You'll work closely with Product Managers and Engineering to ensure data quality and support new feature launches.

The ideal candidate will possess a Bachelor's degree and have a tech-savvy mindset. This role offers a hybrid working model, private insurance, and a competitive compensation package including yearly bonuses.

Qualifications

• Bachelor’s degree in any major or equivalent.
• Fresh graduates are welcome; experience in product operations is a plus.
• Proficient in English, both written and spoken.

Responsibilities

• Monitor, triage, and respond to user-reported bugs or failures.
• Create and maintain product documentation like FAQs and troubleshooting guides.
• Support Go-To-Market activities by developing user-facing materials.

Skills

Analytical thinking

Problem-solving skills

Detail-oriented

Strong communication

Tech-savvy

Education

Bachelor's degree in any major

Tools

Data analysis tools

Documentation software

Job description

StickEarn, located in Jakarta, seeks a Product Support professional dedicated to enhancing user experience and supporting product operations. You'll work closely with Product Managers and Engineering to ensure data quality and support new feature launches.

The ideal candidate will possess a Bachelor's degree and have a tech-savvy mindset. This role offers a hybrid working model, private insurance, and a competitive compensation package including yearly bonuses.