Technical Support Engineer - HR SaaS (Hybrid)

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Job summary

A leading SaaS company in Indonesia is looking for a candidate with a Bachelor's Degree in Information Systems or Computer Science, who is eager to tackle customer issues in a dynamic, hybrid workspace. Responsibilities include coordinating with the customer support team and resolving product issues, with a focus on developing HR solutions. This role offers competitive salary, comprehensive health benefits, and opportunities for impactful work. Join us to elevate Indonesia's software standard.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge in tax is a plus.

Responsibilities

• Coordinate with Customer Support Team and clarify customers' complaints.
• Provide technical support for product issues.
• Work with Product and Engineering Team to resolve product problems.

Skills

Analytical skills

Problem-solving skills

Basic knowledge in HR Software

Proficient in English

Education

Bachelor's Degree in Information System, Computer Science, or equivalent

Tools

Database knowledge

HR product familiarity

Job description

A leading SaaS company in Indonesia is looking for a candidate with a Bachelor's Degree in Information Systems or Computer Science, who is eager to tackle customer issues in a dynamic, hybrid workspace. Responsibilities include coordinating with the customer support team and resolving product issues, with a focus on developing HR solutions. This role offers competitive salary, comprehensive health benefits, and opportunities for impactful work. Join us to elevate Indonesia's software standard.