Hybrid Customer Service Coordinator (Tangerang)

Pengiklan Anonim; Jawa Barat; Hybrid; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

WhatJobs Direct is seeking a proactive and detail-oriented Customer Service Coordinator to join our team in Tangerang. This role supports customer service operations, ensuring inquiries are handled efficiently and client satisfaction remains high. You will coordinate customer service activities, manage support documentation, and assist the management team in streamlining processes.

The role operates on a Hybrid model, combining work from our Tangerang office with remote flexibility.

Responsibilities

• Coordinate daily customer service operations and workflow.
• Manage and organize customer support documentation, including FAQs, guides, and policy updates.
• Assist in training new customer service representatives on procedures and systems.
• Handle escalated customer inquiries and complex issues, ensuring resolution and client satisfaction.
• Monitor customer service performance metrics and provide reports to management.
• Liaise between customers and internal departments to resolve issues and improve service delivery.
• Process customer feedback and contribute to the continuous improvement of customer service processes.
• Maintain the customer database and ensure accuracy of client information.
• Support the customer service management team with administrative tasks and special projects.

Job description

WhatJobs Direct is seeking a proactive and detail-oriented Customer Service Coordinator to join our team in Tangerang. This role supports customer service operations, ensuring inquiries are handled efficiently and client satisfaction remains high. You will coordinate customer service activities, manage support documentation, and assist the management team in streamlining processes.

The role operates on a Hybrid model, combining work from our Tangerang office with remote flexibility.