Hybrid Client Support Advisor, Social Services (Tangerang)

Pt Luxehouze Group Indonesia; Jawa Barat; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance (medical & dental)

Paid time off

Professional development and training

Supportive team environment

Job summary

Pt Luxehouze Group Indonesia in Tangerang, Banten, seeks a Client Support Advisor to provide empathetic, one-on-one guidance to individuals navigating life challenges within a hybrid work model.

You will assess needs, connect clients with community resources, and develop personalized support plans while maintaining confidential records and liaising with external agencies. Fluency in Bahasa Indonesia and English is required.

Qualifications

• Bachelor’s degree in a social services field or related area.
• Minimum 2 years of experience in client support or case management.
• Strong knowledge of local social services and community resources in Banten.
• Excellent interpersonal and communication skills with active listening.
• Proficiency with Microsoft Office; familiarity with client management software.

Responsibilities

• Provide one-on-one support and guidance to clients.
• Assess client needs and identify appropriate resources.
• Assist clients in accessing housing, healthcare, and financial assistance.
• Develop and monitor personalized support plans.
• Maintain accurate, confidential client records.
• Liaise with external agencies to facilitate access to services.
• Respond to inquiries in a timely, professional manner.
• Participate in team meetings and case consultations.

Skills

Active listening

Empathy

Interpersonal skills

Communication

Team collaboration

Education

Bachelor's degree in Social Services

Tools

Microsoft Office Suite

Client management software

Job description

Pt Luxehouze Group Indonesia in Tangerang, Banten, seeks a Client Support Advisor to provide empathetic, one-on-one guidance to individuals navigating life challenges within a hybrid work model.

You will assess needs, connect clients with community resources, and develop personalized support plans while maintaining confidential records and liaising with external agencies. Fluency in Bahasa Indonesia and English is required.