Client Advisor (Luxury Watches) - Mass Hiring November 2026

Pt Luxehouze Group Indonesia; Jawa Barat; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance (medical & dental)

Paid time off

Professional development and training

Supportive team environment

Job summary

Pt Luxehouze Group Indonesia in Tangerang, Banten, seeks a Client Support Advisor to provide empathetic, one-on-one guidance to individuals navigating life challenges within a hybrid work model.

You will assess needs, connect clients with community resources, and develop personalized support plans while maintaining confidential records and liaising with external agencies. Fluency in Bahasa Indonesia and English is required.

Qualifications

• Bachelor’s degree in a social services field or related area.
• Minimum 2 years of experience in client support or case management.
• Strong knowledge of local social services and community resources in Banten.
• Excellent interpersonal and communication skills with active listening.
• Proficiency with Microsoft Office; familiarity with client management software.

Responsibilities

• Provide one-on-one support and guidance to clients.
• Assess client needs and identify appropriate resources.
• Assist clients in accessing housing, healthcare, and financial assistance.
• Develop and monitor personalized support plans.
• Maintain accurate, confidential client records.
• Liaise with external agencies to facilitate access to services.
• Respond to inquiries in a timely, professional manner.
• Participate in team meetings and case consultations.

Skills

Active listening

Empathy

Interpersonal skills

Communication

Team collaboration

Education

Bachelor's degree in Social Services

Tools

Microsoft Office Suite

Client management software

Job description

Client Support Advisor – Luxury Watches

Our client is seeking a dedicated and empathetic Client Support Advisor to join our team in Tangerang, Banten. This role is crucial for providing essential guidance and support to individuals navigating complex personal and social challenges. The ideal candidate will possess excellent listening skills, a strong understanding of available community resources, and a commitment to helping clients achieve positive outcomes. This hybrid position offers a blend of remote work flexibility and in-office collaboration, allowing effective client management and team interaction within the Tangerang area. You will play a key role in connecting clients with the services they need and empowering them to overcome obstacles.

Key Responsibilities

• Provide one-on-one support and guidance to clients facing various life challenges.
• Assess client needs and identify appropriate resources and services.
• Assist clients in accessing community programs such as housing, employment, healthcare, and financial assistance.
• Develop and monitor personalized support plans with clients.
• Maintain accurate and confidential client records and documentation.
• Liaise with external agencies and service providers to facilitate client access to support.
• Offer emotional support and encouragement to clients throughout their journey.
• Advocate for clients' needs within various systems.
• Respond to client inquiries and concerns in a timely and professional manner.
• Participate in team meetings and case consultations.

Requirements

• Bachelor's degree in Social Work, Psychology, Counseling, or a related human services field.
• Minimum of 2 years of experience in client support, case management, or a similar role.
• Strong knowledge of social services, community resources, and support systems in the Banten region.
• Excellent interpersonal, communication, and active listening skills.
• Demonstrated empathy and a client-centered approach.
• Proficiency in Microsoft Office Suite and experience with client management software is a plus.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
• Must be eligible to work in Indonesia.
• Fluency in Bahasa Indonesia and English.

Benefits

• Competitive salary package commensurate with your skills and experience.
• Hybrid work model balancing remote flexibility with in-office collaboration.
• Comprehensive health insurance coverage, including medical and dental.
• Generous paid time off, including annual leave and sick leave.
• Opportunities for professional development and ongoing training.
• A supportive and team-oriented work environment.
• Access to necessary tools and resources to perform your job effectively.
• Career growth potential within the organization.
• A rewarding career focused on improving the lives of individuals in the Tangerang community.