Lighting Application Specialist

Pt Hafele Indotama; Tangerang; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Learning & development

Job summary

Pt Hafele Indotama is seeking a Technical Support Engineer – Application Specialist in Bekasi, West Java, ID. You will diagnose complex issues, provide detailed solutions, and ensure customer satisfaction for the company’s software applications.

Responsibilities include in-depth troubleshooting, documenting fixes, collaborating with engineering, and assisting with installation and configuration while handling support tickets in a fast-paced hybrid work environment.

Qualifications

• 3+ years in technical support or similar, focusing on software applications.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication to explain technical concepts to non-technical users.

Responsibilities

• Provide in-depth technical support and troubleshooting for software.
• Analyze user-reported issues, identify root causes, and implement solutions.
• Document problems and resolutions for the knowledge base.
• Collaborate with engineering to report bugs and improvements.
• Assist clients with installation, configuration, and usage.
• Manage support tickets and prioritize urgent issues.
• Develop and maintain technical documentation and user guides.
• Stay updated with product releases and tech advances.

Skills

Technical support experience

Operating systems (Windows, macOS, LIn

Databases & networks

Scripting (Python, Bash)

Education

Bachelors in CS/IT or related field

Job description

Technical Support Engineer - Application Specialist

Our client, a rapidly expanding software development company, is looking for a highly skilled Technical Support Engineer to join their esteemed team in Bekasi, West Java, ID. This role is integral to ensuring our clients receive exceptional technical assistance for our client's sophisticated application suite. You will be responsible for diagnosing complex technical issues, providing detailed solutions, and ensuring customer satisfaction through expert problem-solving. The ideal candidate has a strong technical aptitude, excellent communication skills, and a commitment to delivering outstanding support. This position offers a chance to work with innovative technology and contribute to the success of a dynamic organization.

About the Role

Our client, a rapidly expanding software development company, is looking for a highly skilled Technical Support Engineer to join their esteemed team in Bekasi, West Java, ID. This role is integral to ensuring our clients receive exceptional technical assistance for our client's sophisticated application suite. You will be responsible for diagnosing complex technical issues, providing detailed solutions, and ensuring customer satisfaction through expert problem-solving. The ideal candidate has a strong technical aptitude, excellent communication skills, and a commitment to delivering outstanding support. This position offers a chance to work with innovative technology and contribute to the success of a dynamic organization.

Key Responsibilities

• Provide in-depth technical support and troubleshooting for the company's software applications.
• Analyze user-reported issues, identify root causes, and implement effective solutions.
• Document technical problems and resolutions, contributing to the internal knowledge base.
• Collaborate with engineering and product teams to report bugs and suggest improvements.
• Assist clients with installation, configuration, and usage of the software.
• Manage support tickets efficiently, prioritizing urgent issues.
• Develop and maintain technical documentation and user guides.
• Stay updated with the latest product releases and technical advancements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience (3+ years) in technical support or a similar role, with a focus on software applications.
• Strong understanding of operating systems (Windows, macOS, Linux), databases, and network concepts.
• Proficiency in scripting languages (e.g., Python, Bash) is a plus.
• Excellent diagnostic and problem-solving skills.
• Effective communication skills, both written and verbal, for explaining technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused attitude with a passion for helping others.

Benefits

Our client offers a competitive salary package, comprehensive health benefits, and opportunities for continuous learning and professional growth. This hybrid role provides the