Helpdesk & Application Support Specialist (IIS/SQL)

Teleperformance; Kota Yogyakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Teleperformance seeks an Application Support specialist for our Yogyakarta site to maintain, monitor, and troubleshoot business applications. The role emphasizes understanding deployment, servers, databases, and simple code analysis with strong communications to coordinate with users, developers, and vendors.

The candidate should have basic English skills, be able to read code, and work both independently and with a team across shifts in a dynamic environment.

Qualifications

• Basic knowledge of application support, troubleshooting, and diagnostics.
• Ability to read and understand source code.
• Basic SQL and relational database familiarity.
• Familiarity with web servers, application servers, and Linux.
• IIS configuration troubleshooting basics helpful.
• Good communication with users and vendors.
• Basic English proficiency; Mandarin is a plus.

Responsibilities

• Provide first-level and second-level support for business applications and end users.
• Perform troubleshooting, diagnostics, and root cause analysis for application-related issues.
• Coordinate with internal users, developers, IT teams, and external vendors to resolve technical issues.
• Assist with application deployment, installation, configuration, and maintenance.
• Support deployment and troubleshooting on Microsoft IIS.
• Read and analyze basic code to help identify issues and assist developers during debugging.
• Execute basic SQL queries to investigate data issues and validate application data.
• Monitor and troubleshoot basic server and Linux environment issues.
• Assist with application configuration, log analysis, and system performance monitoring.
• Prepare technical documentation, troubleshooting guides, and incident reports.
• Assist with basic image editing and asset preparation using Adobe software when required.
• Provide timely updates on incidents, service requests, and issue resolutions.

Skills

Application support

SQL basics

Linux basics

IIS basics

English communication

Tools

Adobe software

Job description

Teleperformance seeks an Application Support specialist for our Yogyakarta site to maintain, monitor, and troubleshoot business applications. The role emphasizes understanding deployment, servers, databases, and simple code analysis with strong communications to coordinate with users, developers, and vendors.

The candidate should have basic English skills, be able to read code, and work both independently and with a team across shifts in a dynamic environment.