Customer Service Contact

PT Valeo AC Indonesia; Batam; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Valeo AC Indonesia seeks a Supply Chain Planner to manage and integrate customer orders via EDI, webEDI, or paper systems, while driving S&OP and ensuring production schedules align with capacity.

You will coordinate scheduling based on customer priorities, prepare export and customs documentation, and maintain clear communication to customers about orders and changes. 2–3 years in supply chain or planning, and ERP experience are required.

Qualifications

• 2–3 years of experience in supply chain, production planning, or customer service roles.
• Hands-on experience with order management and ERP systems.
• Familiarity with S&OP, MPS, and overall supply chain processes.

Responsibilities

• Handle and integrate customer orders via EDI, webEDI, or paper-based systems.
• Monitor customer forecasts and compare them with actual orders.
• Drive the S&OP process and support Master Production Scheduling (MPS).
• Align internal schedules based on customer priorities and production capacity.
• Prepare export and customs documentation as required.
• Maintain clear, timely communication with customers regarding orders, changes, and updates.
• Monitor service level performance and lead improvement initiatives.
• Identify, address, and elevate issues to avoid service disruption.
• Ensure backup coverage during absences and proactively inform customers.

Skills

Order management

Customer service

Communication

Tools

ERP systems

Job description

This role involves managing and integrating customer orders via EDI, webEDI, or paper-based systems, monitoring customer forecasts against actual orders, and driving the Sales & Operations Planning (S&OP) process. You will coordinate scheduling based on customer priorities and production capacity, prepare export and customs documentation, and maintain clear communication with customers regarding orders, changes, and updates.

Key responsibilities

Handle and integrate customer orders via EDI, webEDI, or paper-based systems

Monitor customer forecasts and compare them with actual orders

Drive the Sales & Operations Planning (S&OP) process and support Master Production Scheduling (MPS)

Align internal schedules based on customer priorities and production capacity

Prepare export and customs documentation as required

Maintain clear, timely communication with customers regarding orders, changes, and updates

Monitor service level performance and lead improvement initiatives

Quickly identify, address, and elevate issues when needed to avoid service disruption

Ensure backup coverage during absences and proactively inform customers

About you

2-3 years of experience in supply chain, production planning, or customer service roles

Hands-on experience with order management and ERP systems

Familiarity with S&OP, MPS, and overall supply chain processes

Strong interpersonal and communication skills; capable of handling customer inquiries and conflicts

Ability to resolve issues effectively and maintain customer satisfaction

Basic understanding of export and customs procedures

Organized, proactive, and a strong team player

We offer challenging career development and good working environment, that enhance our professionals to keep growing.

We offer challenging career development and good working environment, that enhance our professionals to keep growing.