Human Resource Manager

PT Verita Core Indonesia; Kepulauan Bangka Belitung; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Veritacore seeks an experienced Human Resource Manager to lead HR functions across the employee lifecycle, reporting to the Head of People Transformation. You will ensure policy consistency, labor compliance, employee relations, recruitment, onboarding, retention, and accurate HR reporting while guiding HR staff and aligning with Veritacore's values.

You will oversee salary reviews, promotions, engagement activities, and exit processes, building a high-performing workplace culture with strong

Qualifications

• Minimum 5 years in HR management, preferably in the BPO or outsourcing industry.
• Proven leadership of performance-driven teams in a fast-paced environment.
• Excellent decision-making and critical thinking skills with ability to navigate ambiguity.
• High level of emotional intelligence, professionalism, and communication skills.
• Proficient in using operations and project management tools with strong grasp of workforce metrics and reporting.
• Flexible, proactive, and solutions-oriented.

Responsibilities

• Implement HR policies and ensure consistent application across the organization.
• Investigate employee issues and conflicts, bring them to resolution, and maintain records.
• Handle workplace disciplinary procedures and timely serve sanctions to employees who breach company policy.
• Ensure legal compliance by monitoring and implementing applicable Labor Laws requirements.
• Manage the recruitment process, including search, interviews, hiring, and onboarding.
• Ensure the onboarding process is followed, including schedule of activities and engagement with relevant departments.
• Conduct coaching and counseling sessions and address employee issues.
• Manage salary reviews, promotions, and monthly attrition reporting.
• Develop and implement employee engagement activities and events calendar.
• Conduct exit interviews and ensure offboarding clearance compliance.

Skills

Leadership

Employee relations

Recruitment

Onboarding

HR policy

Labor compliance

HR metrics

Communication

Change management

Team management

Tools

HRIS

Payroll systems

Workforce analytics

Job description

The Human Resource Manager at Veritacore plays a pivotal leadership role overseeing the day-to-day delivery of human resource functions across the employee lifecycle. Reporting directly to the Head of People Transformation, the Human Resource Manager ensures consistent policy implementation, labor compliance, effective employee relations, recruitment and onboarding, talent retention, engagement, and accurate HR reporting and documentation. This role leads, mentors, and supports HR staff, strengthens NGO partnerships, and works collaboratively with leadership to promote employee wellbeing, accountability, and a high-performing workplace culture aligned with Veritacore's values.

Key responsibilities

• Implement HR policies and ensure consistent application across the organization
• Investigate employee issues and conflicts, bring them to resolution, and maintain records
• Handle workplace disciplinary procedures and timely serve sanctions to employees who breach company policy
• Ensure legal compliance by monitoring and implementing applicable Labor Laws requirements
• Manage the recruitment process, including search, interviews, hiring, and onboarding
• Ensure the onboarding process is followed, including schedule of activities and engagement with relevant departments
• Conduct coaching and counseling sessions and address employee issues
• Manage salary reviews, promotions, and monthly attrition reporting
• Develop and implement employee engagement activities and events calendar
• Conduct exit interviews and ensure offboarding clearance compliance

About you

• Minimum of 5 years of relevant experience in human resources management, preferably in the BPO or outsourcing industry
• Strong background in leading performance-driven teams in a fast-paced environment
• Excellent decision-making and critical thinking skills with ability to navigate ambiguity and make judgment calls with confidence
• High level of emotional intelligence, professionalism, and communication skills
• Proficient in using operations and project management tools with strong grasp of workforce metrics and reporting
• Flexible, proactive, and solutions-oriented
• No record of tardiness
• Conduct behaviors in a professional manner and in line with Veritacore's Company Values