HR Helpdesk Officer

8100 PT Sinarmas Sentra Cipta; Jakarta Pusat; On-site; IDR 42,000,000 - 78,000,000; Full time

Job summary

Golden Agri-Resources Ltd. in Jakarta seeks a Helpdesk staff to handle HR-related inquiries and ensure performance metrics are met. You will resolve queries via calls or service tools and log employee feedback to enhance the service experience.

The role requires a bachelor’s degree with GPA of 3.00+, 1–2 years in customer service, strong English communication, and solid analytical and coordination skills. Independence and initiative for process improvements are essential.

Qualifications

• Bachelor’s degree (S1) in any major with GPA ≥ 3.00.
• 1–2 years of experience in Customer Service.
• Strong English communication and documentation skills.
• Analytical, detail-oriented, and accurate work
• Good communication and coordination across teams/departments.
• Ability to work independently and as part of a team, with initiative to improve processes.

Responsibilities

• Ensure high-quality resolution for queries/requests via calls or service tools.
• Log and discuss employee feedback to improve service experience.
• Review resolutions for accuracy before delivery.
• Measure personal performance.
• Proactively improve proficiency and productivity.
• Apply HR knowledge to maximize efficiency of services.
• Align Helpdesk practices with company mission/vision.
• Perform additional duties as required, related to the role or skill development.

Skills

Good command of English

Analytical skills

Detail-oriented

Team coordination

Independent work

Education

Bachelor’s degree (S1) in any major

Job description

Job Description Summary

The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks

Job Description

• Ensure the quality of resolution for all queries / requests received via calls and / or service request tool.
• Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction
• Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered
• Knowing how to measures the performance as individual
• Proactively improve proficiency and productivity and drives consistent work quality
• Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services
• Ensures that Helpdesk practice is always aligned to the mission / vision
• Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development

Job Requirements

• Minimum Bachelor’s degree (S1) in any major with a minimum GPA of 3.00.
• Minimum 1–2 years of experience in Customer Service
• Good command of English, both written and spoken, for communication and work documentation.
• Strong analytical, detail-oriented, and accuracy skills.
• Good communication and coordination skills across teams/departments.
• Able to work independently and as part of a team, with initiative in improving work processes.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"

We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production.

Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers).

Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening.

We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations, across Indonesia.

Besides bulk and industrial oil, our refined products are also marketed under several brands well-loved consumer brands such as Filma and Kunci Mas.

Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia.

Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992.

A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations.

Why join us?

Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.