Housekeeping Supervisor

Holiday Inn Express Jakarta Pluit Citygate; Jakarta Utara; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Holiday Inn Express Jakarta Pluit Citygate is seeking a hands-on Housekeeping Supervisor to lead daily housekeeping operations and maintain high cleanliness standards. You will coordinate room status with hotel teams, inspect rooms and public areas, and resolve guest-related issues in a fast-paced environment.

The ideal candidate has a D3 in hospitality and 1–2 years in housekeeping, with supervisory experience.

Qualifications

• Minimum Diploma (D3) in Hospitality, Hotel Management, or a related field.
• 1–2 years of housekeeping experience in a hotel preferred.
• Experience in supervisory or team leader roles is advantageous.
• Solid knowledge of hotel housekeeping standards and room inspection.

Responsibilities

• Supervise and coordinate daily housekeeping activities and team assignments.
• Inspect guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
• Coordinate room status updates with relevant hotel teams to support efficient room turnover.
• Handle guest complaints and resolve housekeeping-related operational issues effectively.
• Monitor the proper use of housekeeping equipment, cleaning chemicals, linen, and other supplies.
• Support housekeeping procedures, quality control, and team performance improvement.
• Maintain accurate records of room inspections, linen inventory, and housekeeping activities.
• Work shifts, weekends, and public holidays as required.

Skills

Leadership

Communication

Team management

Detail-oriented

Organizational skills

Education

Diploma (D3) in Hospitality/Hotel Management

Job description

Holiday Inn Express Jakarta Pluit Citygate View all jobs

Lead and coordinate housekeeping operations to maintain high hotel cleanliness standards, support an effective team, and deliver a positive guest experience. This role involves overseeing daily housekeeping activities, coordinating room status, and resolving operational issues in a fast-paced hotel environment.

Key responsibilities

• Supervise and coordinate daily housekeeping activities and team assignments.
• Inspect guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
• Coordinate room status updates with relevant hotel teams to support efficient room turnover.
• Handle guest complaints and resolve housekeeping-related operational issues effectively.
• Monitor the proper use of housekeeping equipment, cleaning chemicals, linen, and other supplies.
• Support housekeeping procedures, quality control, and team performance improvement.
• Maintain accurate records of room inspections, linen inventory, and housekeeping activities.
• Work shifts, weekends, and public holidays as required.

What we’re looking for

• Minimum Diploma (D3) in Hospitality, Hotel Management, or a related field.
• Minimum 1–2 years of experience in housekeeping, preferably in a hotel environment.
• Previous experience in a supervisory or team leader position is an advantage.
• Good knowledge of hotel housekeeping standards, cleaning procedures, and room inspection.
• Strong leadership, communication, and team management skills.
• Detail-oriented with a strong commitment to cleanliness and guest satisfaction.
• Good organizational skills and the ability to work under pressure.
• Familiarity with housekeeping equipment, chemicals, linen inventory, and room status coordination.