Hotel Housekeeping Supervisor - Lead Clean, Delight Guests

Holiday Inn Express Jakarta Pluit Citygate

Jakarta Utara

On-site

IDR 60,000,000 - 100,000,000

Full time

2 days ago

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Job summary

Holiday Inn Express Jakarta Pluit Citygate is seeking a hands-on Housekeeping Supervisor to lead daily housekeeping operations and maintain high cleanliness standards. You will coordinate room status with hotel teams, inspect rooms and public areas, and resolve guest-related issues in a fast-paced environment.

The ideal candidate has a D3 in hospitality and 1–2 years in housekeeping, with supervisory experience.

Qualifications

Minimum Diploma (D3) in Hospitality, Hotel Management, or a related field.
1–2 years of housekeeping experience in a hotel preferred.
Experience in supervisory or team leader roles is advantageous.
Solid knowledge of hotel housekeeping standards and room inspection.

Responsibilities

Supervise and coordinate daily housekeeping activities and team assignments.
Inspect guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
Coordinate room status updates with relevant hotel teams to support efficient room turnover.
Handle guest complaints and resolve housekeeping-related operational issues effectively.
Monitor the proper use of housekeeping equipment, cleaning chemicals, linen, and other supplies.
Support housekeeping procedures, quality control, and team performance improvement.
Maintain accurate records of room inspections, linen inventory, and housekeeping activities.
Work shifts, weekends, and public holidays as required.