Housekeeping Supervisor: Lead Rooms & Public Areas

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

AccorHotels Indonesia is seeking a Housekeeping Supervisor in South Jakarta to oversee daily housekeeping operations, ensuring guest rooms, public areas, and facilities meet cleanliness and safety standards. You will lead a team, coordinate with Front Office, and drive guest satisfaction through consistent quality and efficiency.

The role requires 1–2 years of supervisory housekeeping experience, a diploma or degree in hotel management, and strong leadership and communication skills.

Qualifications

• Diploma or Bachelor's degree in Hotel Management or related field.
• Minimum 1–2 years of experience in hotel housekeeping, preferably in a supervisory role.
• Good knowledge of guest room cleaning, public area cleaning, housekeeping procedures, and hotel standards.
• Strong leadership and team-management skills.
• Good communication and interpersonal skills.
• Customer-service oriented with good attention to detail.
• Ability to work under pressure and handle operational challenges.
• Basic computer skills and familiarity with hotel housekeeping or property management systems are an advantage.

Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff.
• Assign daily work and ensure adequate manpower based on occupancy.
• Inspect rooms and public areas to ensure cleanliness and presentation.
• Coordinate with Front Office on status, VIP arrivals, and special requests.
• Follow up on maintenance issues and coordinate with Engineering for repairs.
• Train, coach, and supervise staff to meet standards and procedures.
• Monitor attendance, punctuality, and performance.
• Ensure proper handling of linen, chemicals, and supplies.

Skills

Leadership

Team management

Communication

Customer service

English proficiency

Problem-solving

Computer skills

Education

Diploma in Hotel Management

Bachelor's degree in Hotel Management

Tools

PMS software

Room management systems

Job description

AccorHotels Indonesia is seeking a Housekeeping Supervisor in South Jakarta to oversee daily housekeeping operations, ensuring guest rooms, public areas, and facilities meet cleanliness and safety standards. You will lead a team, coordinate with Front Office, and drive guest satisfaction through consistent quality and efficiency.

The role requires 1–2 years of supervisory housekeeping experience, a diploma or degree in hotel management, and strong leadership and communication skills.