Housekeeping Manager – Guest Experience Leader

Pt. Hardaya Widya Graha; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Hilton Surabaya in Surabaya, Indonesia, seeks a Housekeeping Manager to lead all housekeeping operations, uphold quality standards, and drive guest satisfaction. You will manage budgeting, inventory, safety compliance, and collaborate with other departments on facility improvements while developing a high-performing team in a fast-paced hotel environment.

Strong leadership, excellent communication, and a hands-on approach to maintain spotless guest rooms and public spaces are essential.

Qualifications

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation.
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Job description

Hilton Surabaya in Surabaya, Indonesia, seeks a Housekeeping Manager to lead all housekeeping operations, uphold quality standards, and drive guest satisfaction. You will manage budgeting, inventory, safety compliance, and collaborate with other departments on facility improvements while developing a high-performing team in a fast-paced hotel environment.

Strong leadership, excellent communication, and a hands-on approach to maintain spotless guest rooms and public spaces are essential.