Admin Perkantoran & Operasional Surabaya

San Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

San Group in Surabaya seeks a seasoned Head of Housekeeping to lead all housekeeping operations, ensuring pristine guest rooms, public areas, and facilities while upholding safety and quality standards.

You will drive budgeting, scheduling, and compliance, mentoring a high-performing team, and collaborating on facility improvements to elevate guest experiences. Strong leadership and attention to detail are essential, with a track record of delivering consistent results.

Qualifications

• Extensive experience in housekeeping management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations: manage systems, budgeting, forecasting, inventory, and policy execution.
• Ensure high-quality standards across guest rooms, public spaces, restrooms, offices, and meeting areas.
• Collaborate on rehabilitation and capital improvement projects with other departments.
• Cultivate a high-performing team through performance management and development.
• Uphold health and safety standards and safe usage of chemicals and cleaning supplies.

Skills

Housekeeping management

Leadership

Communication

Budgeting

Attention to detail

Job description

Job Description

Full time

Exciting responsibilities: housecleaning, offering a clean hotel, promoting excellent quality, and knowing how to be an exemplary leader.
When guests have a negative experience, some staff members say, “I’ll do whatever it takes to make them turn around.” That’s how the hotel’s housekeeping consistently continues to remove the eyes from the brand’s least-loved space.
It may even be perceived as a tough, practical, self-determined position. Because we’re truly looking for the chooser of opportunity, a place where they can thrive to service each person in perfect harmony.
From this point of view, the job’s optimal vacancies are found in the interiors.
Everybody knows we need big, fearless, inspiring leaders to drive the health of the hotels’ currency in the communities we serve - an integrated group of more than 1.5k employers worldwide that each deserve its own…
Although it may be the most important position in the hotel business, it would still add no weight to the hotel’s earning ability if the person would never add content in a spacious market for the hotel’s interests.

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.