Hotel Ops Leader: Guest Experience & Sales

Pt. Drw Corpora Indonesia; Indonesia; Vor Ort; IDR 50.220.000 - 72.540.000; Vollzeit

Zusammenfassung

Marriott International in Bali is seeking a Guest Experience Expert to deliver memorable stays. You will engage with guests, assist with requests, and help ensure smooth check-in and check-out processes.

The role emphasizes proactive service, professional appearance, and a passion for hospitality, guiding guests to local experiences and hotel amenities while maintaining high standards of guest satisfaction.

Aufgaben

• Assist guests with requests throughout their stay.
• Coordinate with hotel teams to ensure smooth check-in/out.
• Prepare reports on guest feedback and service standards.

Jobbeschreibung

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Guest Experience Expert

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jalan Lod Tunduh, Br. Kengetan, Desa Singakerta, Ubud Bali 80571, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster