Manajer Housekeeping & Operasional Hotel

Pt Cabinindo Putra; Sidoarjo; On-site; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

Award-Winning Workplace Culture

Job summary

Hilton Surabaya invites applications for Executive Housekeeper to oversee all housekeeping operations, maintaining top cleanliness standards across guest rooms, public spaces, and facilities. You will manage budgeting, staffing, and policy implementation to ensure guest satisfaction and operational excellence.

Requirements include extensive housekeeping leadership in a 5-star hotel, strong communication, and proven ability to work under pressure while driving safety, quality, and cost control.

Qualifications

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation.
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities.
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs.
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly related to chemicals and cleaning supplies.

Skills

Leadership

Organizational skills

Communication skills

Budgeting

Safety compliance

Education

2-year degree in Hospitality or related

Job description

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**Job Identification:**
**Job Category:** Housekeeping and Laundry
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As an **Executive Housekeeper** , you're not just leading the hotel's housekeeping function - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Lead housekeeping operations:** Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
+ **Ensure high quality standards:** Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
+ **Collaborate on improvement projects:** Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
+ **Cultivate a high-performing team:** Drive engagement and retention through performance management, professional development, and recognition programs
+ **Uphold regulatory compliance:** Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Extensive experience in housekeeping management, preferably in a 5-star hotel.
+ Strong leadership and organizational skills.
+ Excellent communication and interpersonal skills.
+ Ability to work under pressure and meet deadlines.
+ Attention to detail and a commitment to quality.
+ Knowledge of cleaning techniques, equipment, and chemicals.
+ Proficiency in budgeting and financial management.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

Posted 7 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
**CANDIDATE PROFILE**
In addition to the position requirements described above, the ideal candidate for this role would have previous work experience in Indonesia or Asia Pacific as a General Manager. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
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