Guest Experience Server - Full-Time Hospitality Pro

Lago Bali; Klungkung; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Marriott International's Westin in Bali seeks a Guest Experience Expert to deliver memorable stays and assist guests throughout their visiting experience. The role is full-time and on-site at Jalan Lod Tunduh, Ubud, Bali.

You will move around the property to address requests, share local highlights, and ensure a smooth stay from check-in to check-out. Responsibilities include handling guest needs, completing routine reports, maintaining professionalism, and adhering to safety and confidentiality

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required.
• Strong communication and guest-service orientation.

Responsibilities

• Deliver a smooth check-in and check-out experience with a focus on guest satisfaction.
• Anticipate and respond to guest requests; guide guests through their stay and local area highlights.
• Complete reports and coordinate with team to ensure quality and safety standards.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Job description

• What Guest Experience Server Full Time Hospita...

Guest Experience Expert

Posted 6 days ago

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jalan Lod Tunduh, Br. Kengetan, Desa Singakerta, Ubud Bali 80571, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission