Guest Experience Expert - Butler Service Desk

The Luxury Collection; Komodo; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

The Luxury Collection is hiring a Guest Experience Expert in Labuan Bajo, Indonesia, at Pantai Wae Rana. You will deliver a range of services to guide guests through their stay, from check-in to local recommendations, ensuring memorable experiences.

Ideal candidates have a high school diploma and are prepared to work on site with professionalism, hospitality skills, and attention to brand standards. Training and growth opportunities are available within our luxury portfolio.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: No related work experience.
• Supervisory experience: No supervisory experience.
• License or certification: None.

Responsibilities

• Process operational needs and guest requests as part of daily tasks.
• Complete reports and document guest interactions to ensure seamless service.
• Share highlights of the local area and attractions with guests.
• Maintain professional appearance and adhere to brand standards at all times.

Education

High school diploma

Job description

Additional Information

Job Number 26124099

Job Category Rooms & Guest Services Operations

Location Pantai Wae Rana, Labuan Bajo East 86763, Indonesia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.