Hotel Ops Leader: Fast-Track to General Manager

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Delonix Group Indonesia is seeking an Hotel Operations Manager – Reserve GM Track to lead on-site hotel operations and guest experience across properties. You will supervise Front Desk and on-site teams, ensuring service standards and daily performance align with business goals.

The role is ideal for hands-on professionals aiming to progress into a General Manager role within a dynamic hospitality group, with opportunities to rotate across properties as needed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 4 years of experience in hotel operations, front office, guest relations, or property operations.
• Minimum 2 years of supervisory or managerial-level roles.

Responsibilities

• Oversee day-to-day hotel operations during the assignment period.
• Supervise Front Desk, Guest Service, and on-site operational teams.
• Ensure excellent guest experience across all service touchpoints.
• Monitor daily operational performance, service quality, and reporting.
• Support occupancy and business performance through operational execution.
• Coordinate with internal teams to ensure smooth property operations.
• Ensure all operations comply with company SOPs and service standards.
• Identify operational issues and provide practical solutions.
• Support local partnerships or business opportunities when needed.
• Assist in implementing business strategies and improvement plans.
• Be prepared for property assignment, rotation, or placement based on business needs.

Skills

Strong communication

Team management

Hands-on leadership

Operational reporting

Education

Bachelor's degree in Hospitality Management or related field

Job description

Delonix Group Indonesia is seeking an Hotel Operations Manager – Reserve GM Track to lead on-site hotel operations and guest experience across properties. You will supervise Front Desk and on-site teams, ensuring service standards and daily performance align with business goals.

The role is ideal for hands-on professionals aiming to progress into a General Manager role within a dynamic hospitality group, with opportunities to rotate across properties as needed.