Hotel Operations Manager

RedDoorz; Makassar; On-site; IDR 133,920,000 - 256,680,000; Full time

Job summary

RedDoorz in Makassar seeks a Hotel/Property Manager to oversee property quality, coordinate with internal teams, and drive long-term growth. You will analyze performance, propose initiatives, and engage with property owners to align goals while ensuring exceptional guest experiences.

A 3–5 year background in hotel management or accounts is expected, along with a hospitality degree and strong English skills.

Qualifications

• 3-5 years experience in Hotel Management or Account Management.
• Bachelor's degree in Hospitality, Tourism, or related field.
• Fluent in written and spoken English.

Responsibilities

• Monitor property quality to meet standards.
• Coordinate with internal departments to manage properties.
• Analyze performance and align with property owners on long-term goals.
• Develop initiatives to maximize growth and meet customer needs.
• Identify opportunities to improve customer experience and operational efficiency.
• Conduct field visits and follow-ups to ensure compliance.

Skills

Hotel Management

Account Management

Team supervision

English fluency

Education

Bachelor's degree in Hospitality/Tourism or related field

Job description

• Monitor the quality of properties to ensure they meet our standards.
• Liaise with internal departments to effectively manage properties.
• Analyze business performance and coordinate with property owners on long-term goals.
• Develop new initiatives to maximize growth and meet customer needs.
• Proactively identify opportunities to improve the customer experience and operational efficiency.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Requirements:

• 3-5 years experience in Hotel Management, Account Management
• Ability to supervise operational team in Star rating Hotel
• A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.
• Ability to build and maintain relationships with internal department and property staff.
• Analytical abilities for business performance evaluation and long-term planning.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English is mandatory