Operation Manager Hotel & Restaurant

Pengiklan Anonim; Sumatera Utara; On-site; IDR 15,000,000 - 23,000,000; Full time

Job summary

Pengiklan Anonim in Indonesia seeks an experienced hospitality leader to supervise hotel and restaurant operations, elevate service quality, and ensure hygiene and safety standards.

You will train and motivate teams, enforce policies, and manage the workforce to deliver exceptional guest experiences in a fast-paced environment.

This role emphasizes problem-solving, teamwork, and consistent operation excellence.

Qualifications

• Proven leadership experience in hospitality, hotel, or restaurant operations.
• Strong problem-solving, operational management, and interpersonal skills.
• Excellent ability to train, supervise, and motivate teams.
• Commitment to high standards of quality, hygiene, and customer service.

Responsibilities

• Enhance customer service quality and satisfaction.
• Ensure smooth operations of Hotel & Restaurant.
• Ensure hygiene and cleanliness at Hotel & Restaurant.
• Enforce policies and procedures set up by Hotel & Restaurant.
• Manage all of the workforce of Hotel & Restaurant.
• Train and supervise staff of Hotel and Restaurant.
• Solve Problems that may arise at Hotel and Restaurant (Troubleshooting).

Skills

Leadership

Problem-solving

Operations management

Interpersonal skills

Team training

Team motivation

Job description

• Enhance customer service quality and satisfaction
• Ensure smooth operations of Hotel & Restaurant
• Ensure hygiene and cleanliness at Hotel & Restaurant
• Enforce policies and procedures set up by Hotel & Restaurant
• Manage all of the workforce of Hotel & Restaurant
• Train and supervise staff of Hotel and Restaurant
• Solve Problems that may arise at Hotel and Restaurant (Troubleshooting)

Requirements

• Proven leadership experience in hospitality, hotel, or restaurant operations.
• Strong problem-solving, operational management, and interpersonal skills.
• Excellent ability to train, supervise, and motivate teams.
• Commitment to high standards of quality, hygiene, and customer service.