Hotel Operations Executive - Surabaya

PT Commeasure Solutions Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

RedDoorz is seeking a Hotel Operations Support specialist in Surabaya to ensure city-wide properties comply with SOPs and standards. You will monitor property quality, coordinate with hotel teams, and assist in guest experience improvements and local marketing efforts.

Requirements include 2-3 years in Hotel Management or Account Management, a bachelor’s degree in Hospitality/Tourism or related fields, adaptability, and willingness to travel for business trips. English fluency is a plus.

Qualifications

• 2-3 years experience in Hotel Management, Account Management.
• Ability to supervise operational things in Star rating Hotel.
• A bachelor's degree is required, with preference for those in Hospitality, Tourism, or related fields.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English will be point plus.

Responsibilities

• Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.
• Monitors the quality of properties to ensure they meet our standards.
• Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.
• Conducts field visits and follow-ups with properties to ensure compliance and address any issues.

Skills

Hotel Management

Account Management

English language

Education

Bachelor's degree in Hospitality/Tourism or related fields

Job description

Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.

Monitor the quality of properties to ensure they meet our standards.

Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.

Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Requirements:

2-3 years experience in Hotel Management, Account Management.

Ability to supervise operational things in Star rating Hotel.

A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.

Adaptability to a dynamic and fast-paced environment.

Fluency in written and spoken English will be point plus.

Availability to do business trip when needed.

Hotel & Accommodation Services 101-1,000 employees

RedDoorz is an ecosystem that benefits both travelers and stay partners.

Customers who book RedDoorz can expect to enjoy a great experience across all our properties at the best affordable prices in the market, while enjoying a set of standardized amenities which include free wifi, clean spotless rooms, comfy beds, TV and daily mineral water. Our mobile app (download it free, for Android and iOS) allows users to book a room in just a few steps, providing a safe and hassle-free experience while earning loyalty points for future stays too!

We now have several brands under RedDoorz: Urban View, Lavana, Sans, etc.

RedDoorz is an ecosystem that benefits both travelers and stay partners.

Customers who book RedDoorz can expect to enjoy a great experience across all our properties at the best affordable prices in the market, while enjoying a set of standardized amenities which include free wifi, clean spotless rooms, comfy beds, TV and daily mineral water. Our mobile app (download it free, for Android and iOS) allows users to book a room in just a few steps, providing a safe and hassle-free experience while earning loyalty points for future stays too!

We now have several brands under RedDoorz: Urban View, Lavana, Sans, etc.