Hotel Operational Manager

Confidential; Kota Bandung; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Confidential in Bandung, Indonesia is seeking an experienced Property/Hotel Manager to monitor property quality and coordinate with internal departments. The role requires 3-5 years in hotel management or account management, and the ability to supervise an operational team in a star-rated hotel.

A bachelor’s degree in Hospitality/Tourism is preferred, with strong relationship-building and analytical skills.

Qualifications

• 3-5 years experience in Hotel Management, Account Management
• Ability to supervise operational team in a Star rating Hotel
• Bachelor's degree required, preference for Hospitality/Tourism or related fields
• Ability to build and maintain relationships with internal departments and property staff
• Analytical abilities for business performance evaluation and long-term planning
• Adaptability to a dynamic and fast-paced environment
• Fluency in written and spoken English is mandatory

Responsibilities

• Monitor the quality of properties to ensure they meet our standards.
• Liaise with internal departments to effectively manage properties.
• Analyze business performance and coordinate with property owners on long-term goals.
• Develop new initiatives to maximize growth and meet customer needs.
• Proactively identify opportunities to improve the customer experience and operational efficiency.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Skills

Hotel management

Account management

Team supervision

Relationship building

Analytical thinking

Adaptability

English fluency

Education

Bachelor's degree in Hospitality/Tourism

Job description

What you will do?

• Monitor the quality of properties to ensure they meet our standards.
• Liaise with internal departments to effectively manage properties.
• Analyze business performance and coordinate with property owners on long-term goals.
• Develop new initiatives to maximize growth and meet customer needs.
• Proactively identify opportunities to improve the customer experience and operational efficiency.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Requirements:

• 3-5 years experience in Hotel Management, Account Management
• Ability to supervise operational team in Star rating Hotel
• A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.
• Ability to build and maintain relationships with internal department and property staff.
• Analytical abilities for business performance evaluation and long-term planning.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English is mandatory