Hotel General Manager - Pre-Opening Expert (Cikarang)

Pt Mulia Industrindo, Tbk; Cikarang; Remote; IDR 900,000,000 - 2,100,000,000; Full time

Job summary

Pt Mulia Industrindo, Tbk in Indonesia is seeking a Hotel General Manager Pre Opening Expert to lead a remote portfolio of boutique hotels. The role requires a proven track record in luxury hotel management, strategic direction, and the ability to drive profitability from a distance while upholding brand standards.

As a senior leader, you will set business plans, oversee operations across sales, marketing, finance, HR, and maintenance, and mentor remote teams to deliver exceptional guest

Qualifications

• Minimum of 12 years of progressive experience in hotel management, with at least 5 years as General Manager in luxury or boutique hotels.
• Demonstrated success in leading and managing complex hotel operations and achieving strong financial results.
• Exceptional strategic planning, leadership, and decision‑making skills.
• Proven ability to manage remote teams effectively and deliver results from a remote location.

Responsibilities

• Provide strategic leadership and operational oversight for a portfolio of boutique hotels, ensuring alignment with brand vision and standards.
• Develop and implement business plans to achieve financial goals, including revenue growth and cost management.
• Drive exceptional guest experiences, ensuring high levels of satisfaction and loyalty.
• Lead, motivate, and develop remote hotel management teams, fostering a culture of accountability and service excellence.
• Oversee property operations, including sales, marketing, finance, human resources, and maintenance.
• Ensure compliance with all legal, safety, and brand standards.
• Analyze market trends and competitor performance to identify strategic opportunities.
• Manage capital improvement projects and renovations, ensuring quality and budget adherence.
• Represent the company in professional and community matters.
• Regularly review operational performance metrics and implement corrective actions as needed.

Skills

Leadership

Remote management

Strategic planning

Operations management

Luxury / boutique hotel experience

Job description

Hotel General Manager Pre Opening Expert (Cikarang) – Remote

Our client, a prestigious hospitality group renowned for its unique boutique properties, is seeking an accomplished and visionary Hotel General Manager to oversee operations remotely. This is a fully remote, senior leadership position with the mandate to drive operational excellence, enhance guest satisfaction, and maximize profitability across a portfolio of distinct hotels. You will be instrumental in setting strategic direction, maintaining brand standards, and cultivating a culture of exceptional service, all while managing your responsibilities from a remote location. The ideal candidate possesses a proven track record in luxury hotel management, exceptional leadership capabilities, and a profound understanding of the boutique hotel market. This role requires a proactive, results‑oriented leader who can inspire teams and deliver outstanding performance without direct physical oversight.

Key Responsibilities

• Provide strategic leadership and operational oversight for a portfolio of boutique hotels, ensuring alignment with brand vision and standards.
• Develop and implement business plans to achieve financial goals, including revenue growth and cost management.
• Drive exceptional guest experiences, ensuring high levels of satisfaction and loyalty.
• Lead, motivate, and develop remote hotel management teams, fostering a culture of accountability and service excellence.
• Oversee property operations, including sales, marketing, finance, human resources, and maintenance.
• Ensure compliance with all legal, safety, and brand standards.
• Analyze market trends and competitor performance to identify strategic opportunities.
• Manage capital improvement projects and renovations, ensuring quality and budget adherence.
• Represent the company in professional and community matters.
• Regularly review operational performance metrics and implement corrective actions as needed.

Requirements

• Minimum of 12 years of progressive experience in hotel management, with at least 5 years in a General Manager role within the luxury or boutique hotel sector.
• Demonstrated success in leading and managing complex hotel operations and achieving strong financial results.
• Exceptional strategic planning, leadership, and decision‑making skills.
• Proven ability to manage remote teams effectively and