Manager Operasional Outlet Spa

Bersama Dalam Harmoni; Jawa Barat; On-site; IDR 669,600,000 - 1,339,200,000; Full time

Job summary

Hotel butik mewah di Depok membutuhkan General Manager Operasional untuk memimpin semua operasional hotel, termasuk front office, housekeeping, F&B, pemeliharaan, dan penjualan, dengan fokus pada layanan tamu yang luar biasa. Anda akan mengembangkan rencana strategis, mengelola anggaran dan P&L, serta melakukan pelaporan keuangan.

Kepemimpinan yang kuat diperlukan untuk membangun tim yang berkinerja tinggi dan menjaga reputasi merek di segmen eksklusif.

Responsibilities

• Mengelola semua operasi hotel, termasuk front office, housekeeping, F&B, pemeliharaan, dan penjualan.
• Memastikan pengalaman tamu yang luar biasa dengan memimpin standar layanan dan menanggapi keluhan tamu.
• Mengembangkan dan menerapkan rencana strategis untuk mencapai tujuan keuangan, termasuk pertumbuhan pendapatan dan pengelolaan biaya.
• Memimpin, melatih, dan memotivasi tim hotel, membangun lingkungan kerja yang positif.
• Mengawasi anggaran, manajemen P&L, dan pelaporan keuangan.
• Memelihara estetika dan integritas operasional properti, mencerminkan standar merek mewah.
• Mengembangkan dan menjalankan strategi pemasaran dan penjualan lokal untuk meningkatkan okupansi dan pendapatan.

Job description

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About the Role Our client is a renowned operator of exclusive luxury boutique hotels and seeks an inspiring and results-driven Luxury Boutique Hotel General Manager for their property in Depok . This leadership role is responsible for overseeing all aspects of hotel operations, ensuring the highest standards of guest service, operational efficiency, and financial performance. You will lead a dedicated team, cultivate a strong sense of place and unique guest experience, and uphold the brand's reputation for excellence. This is an on-site position, requiring a visible and hands‑on leadership presence. The ideal candidate has a passion for luxury hospitality, a keen eye for detail, and a proven ability to manage a high-performing hotel team and drive profitability in a unique, intimate hotel setting.
Key Responsibilities

• Manage all hotel operations, including front office, housekeeping, food and beverage, maintenance, and sales.
• Ensure exceptional guest experiences by leading service standards and addressing guest concerns promptly.
• Develop and implement strategic plans to achieve financial objectives, including revenue growth and cost management.
• Lead, train, and motivate the hotel team, fostering a positive and productive work environment.
• Oversee budgeting, P&L management, and financial reporting for the hotel.
• Maintain the property's aesthetic and operational integrity, ensuring it reflects the luxury brand standard.
• Develop and execute local marketing and sales strategies to enhance occupancy and revenue