Hospitality Operations Lead (MOD) – Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; Vor Ort; IDR 180.000.000 - 240.000.000; Vollzeit

Zusammenfassung

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Management-level property Manager on Duty at our Jakarta SCBD location. This role oversees all property operations, ensures exceptional hospitality, and represents management in guest and property-related resolutions.

You will direct guests, manage the lobby flow, and track service issues. As MOD, you will collaborate with departments to meet operational goals and drive guest satisfaction while upholding The Ritz-Carlton Gold Standards and

Qualifikationen

• High school diploma or GED with 4 years related experience required.
• Or 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years related experience.

Aufgaben

• Oversee all property operations and ensure highest standards of hospitality and service.
• Represent property management in guest or property related situations.
• Direct guests within the lobby and manage the flow of questions as MOD.
• Lead Guest Relations Manager role and track service issues to resolution.
• Ensure compliance with policies, standards and procedures.

Kenntnisse

Guest services experience

Front desk experience

Ausbildung

High school diploma or GED; 4 years guest services experience

2-year degree in Hotel/Restaurant Management or related field; 2 years guest services experience

Jobbeschreibung

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Management-level property Manager on Duty at our Jakarta SCBD location. This role oversees all property operations, ensures exceptional hospitality, and represents management in guest and property-related resolutions.

You will direct guests, manage the lobby flow, and track service issues. As MOD, you will collaborate with departments to meet operational goals and drive guest satisfaction while upholding The Ritz-Carlton Gold Standards and