Helpdesk Support

Unggul Mitra Solusi

Jakarta Barat

On-site

IDR 78,120,000 - 122,760,000

Full time

2 days ago

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Job summary

Unggul Mitra Solusi in Jakarta Barat seeks a customer support and technical support specialist to answer questions about products or services, troubleshoot issues, and ensure customer satisfaction.

You will also process orders, provide onsite training, and address hardware and network troubleshooting to meet customer expectations in a fast-paced environment.

Qualifications

Mastery of computer operating systems and networks.
Mastery of computer programs.
Handling of virus and malware.
Good analytical & problem solving skills.
Quick, communicative and persistent.
Willing to work extra time to cater to customer needs.

Responsibilities

Answering questions about company's products or services
Resolving issues and troubleshooting technical problems
Ensuring end-products meet customer expectations
Processing orders and transactions
Providing onsite training to customers
Maintenance or trouble fixing hardware & network

Skills

OS & Networks

Software proficiency

Virus & malware handling

Analytical skills

Communication

Customer focus

Job description

A customer support and technical support role involving answering questions about company products or services, handling customer complaints, and resolving technical issues.

Key responsibilities