Customer Support

Lokerbali; Denpasar; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Lokerbali in Bali, Indonesia is seeking a customer support specialist to diagnose and resolve user issues across software, hardware, and operations. You will respond via live chat, email, phone, or social media, and escalate high‑level bugs when needed.

The ideal candidate is fluent in English, energetic, and a strong team player who can maintain accurate CRM logs and collaborate with engineering or product teams to improve the service experience.

Qualifications

• Experience providing multi-channel customer support.
• Excellent command of English and clear communication.
• Able to collaborate with cross-functional teams.

Responsibilities

• Diagnose and resolve software, hardware, or operational problems reported by users.
• Respond to inquiries and complaints efficiently via live chat, email, phone, or social media.
• Transfer high-level technical bugs to engineering or product teams.
• Maintain logs of customer interactions and solutions in the CRM system.

Skills

Customer support

Teamwork

Energetic

Active

Fluent English

Tools

CRM system

Job description

• Diagnose and resolve software, hardware, or operational problems reported by users.
• Respond to inquiries and complaints efficiently via live chat, email, phone, or social media.
• Transfer high-level technical bugs or system failures to internal engineering or product teams.
• Maintain accurate logs of customer interactions, recurring issues, and solutions within the CRM system.,
• Female/male
• Fluent English
• Able to work with a team
• Energetic
• Active