Service Operations Lead – Field & Workshop

Rolls-Royce Corporation; Jakarta Pusat; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Rolls-Royce in Jakarta is seeking a Service Operations Supervisor to lead end-to-end service operations for the Jakarta office, overseeing workshop and field service activities, coordinating engineers and technicians, and ensuring QHSE compliance to deliver high customer satisfaction.

You will optimize manpower, structure service delivery, and build strong customer partnerships while aligning with Rolls-Royce standards.

Qualifications

• Min Diploma or Bachelor's degree in Engineering (Mechanical/Electrical) or equivalent technical discipline.
• Strong experience in service operations, workshop supervision, and field service execution.
• Demonstrated ability to lead technicians and service engineers.
• Strong commitment to QHSE standards and compliance.

Responsibilities

• Lead end-to-end service operations for the Jakarta office, coordinating workshop and field service activities.
• Organise and manage field service and workshop operations to meet business objectives and customer expectations.
• Supervise technicians and service engineers in daily activities and drive competency development.
• Maintain strong customer relationships and collaborate with stakeholders to develop service pipelines.

Skills

Service operations

Workshop supervision

Field service

Leadership

QHSE compliance

Communication

Education

Diploma or Bachelor's in Engineering (Mechanical/Electrical)

Tools

Rolls-Royce engines knowledge

Troubleshooting

Job description

Rolls-Royce in Jakarta is seeking a Service Operations Supervisor to lead end-to-end service operations for the Jakarta office, overseeing workshop and field service activities, coordinating engineers and technicians, and ensuring QHSE compliance to deliver high customer satisfaction.

You will optimize manpower, structure service delivery, and build strong customer partnerships while aligning with Rolls-Royce standards.