Group Operations Leader: Scale & Optimize Fintech Ops

IBMC; Mengwi; On-site; IDR 3,000,000,000 - 5,500,000,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

IBMC is assisting in hiring a Group COO to unify and scale operations across Singapore, Hong Kong, and Indonesia. The role centers on building an end-to-end operating system with standardized processes, automation, and ERP/SaaS tools, ensuring each function has KPIs, accountability, and visibility.

The successful candidate will lead strategic, operational, and cross-entity initiatives, implement SOPs, drive ERP integration, and align filings with group-level budgeting and risk management.

Qualifications

• Bachelor’s or Master’s in Business, Operations, or Systems Management.
• 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
• Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
• Strong analytical, leadership, and communication skills.
• Experience leading multi-country or multi-entity operations.
• Demonstrated ability to manage change and drive measurable performance improvement.

Responsibilities

• Translate the group’s strategic vision into measurable operational frameworks and goals.
• Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
• Lead operational planning, forecasting, and execution to support group expansion.
• Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
• Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
• Identify bottlenecks before they escalated into operational issues and propose mitigation plans.
• Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
• Drive preventive actions to avoid growth disruptions and maintain operational stability.
• Design, document, and roll out SOPs for onboarding, customer success, marketing, HR, finance, and development.
• Establish and enforce consistent operational standards across entities.
• Continuously monitor adherence to SOPs and drive updates as systems evolve.
• Research and evaluate ERP or operational management systems to unify workflows across entities.
• Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
• Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
• Ensure automation of key reporting functions and build real-time dashboards.
• Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
• Standardize communication, reporting, and escalation procedures.
• Drive coordination between YPF and FYFX teams to maximize operational synergy.
• Collaborate with the CFO to control operational costs and track efficiency ROI.
• Introduce operational cost tracking and resource utilization metrics.
• Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.
• Build and mentor a high-performing operations and mid-management team.
• Promote a culture of ownership, accountability, and continuous improvement.
• Support HR with workforce planning, training, and development aligned with group goals.
• Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
• Provide data-driven insights and performance analysis to guide decision-making.
• Support due diligence and investor relations with operational reporting and risk assessments.

Skills

Multi-country operations

SaaS/fintech experience

ERP evaluation & implementation

Process re-engineering

SOP design

Leadership & people management

Data-driven decision making

Change management

8–12 years experience in operations

Education

Bachelor’s or Master’s in Business, Operations, or Systems Management

Tools

ERP systems

Job description

IBMC is assisting in hiring a Group COO to unify and scale operations across Singapore, Hong Kong, and Indonesia. The role centers on building an end-to-end operating system with standardized processes, automation, and ERP/SaaS tools, ensuring each function has KPIs, accountability, and visibility.

The successful candidate will lead strategic, operational, and cross-entity initiatives, implement SOPs, drive ERP integration, and align filings with group-level budgeting and risk management.