Fintech Payment Operations & Customer Success Lead

Brick; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Health insurance

Flexible working arrangements

Professional development and growth

Job summary

Brick is seeking a Payment Operations and Customer Success Lead to streamline payment processes and elevate client satisfaction. You will own day-to-day payment workflows, monitor KPIs, manage escalations, and partner with product and compliance teams to reduce risk and improve service quality.

The role blends operations leadership with hands-on customer support, offering growth into a leadership position within a fast-growing fintech environment in Indonesia.

Qualifications

• Bachelor’s degree in Business, Finance, Operations or related field.
• 2+ years in payment ops or fintech customer service.
• Fluency in English and Bahasa Indonesia.
• Strong understanding of payment systems and industry trends.
• Excellent communication and interpersonal skills.
• Experience with data analysis and reporting tools.

Responsibilities

• Deliver customer service excellence and improve customer satisfaction.
• Oversee payment operations workflows and drive process improvements.
• Monitor SLAs, KPIs and report performance trends regularly.
• Lead and develop a small team; coordinate daily activities.
• Collaborate with legal/compliance and product teams on regulatory matters.

Skills

Communication

Analytical thinking

Data reporting

English proficiency

Bahasa Indonesia

Education

Bachelor's degree in Business, Finance, Operations Management

Tools

CRM tools

API integrations

Payment systems

Data analysis tools

Job description

Brick is seeking a Payment Operations and Customer Success Lead to streamline payment processes and elevate client satisfaction. You will own day-to-day payment workflows, monitor KPIs, manage escalations, and partner with product and compliance teams to reduce risk and improve service quality.

The role blends operations leadership with hands-on customer support, offering growth into a leadership position within a fast-growing fintech environment in Indonesia.