Head of Operations and Services

Siloam Hospitals Group; Tangerang; Hybrid; IDR 350,000,000 - 550,000,000; Full time

Job summary

Siloam Hospitals Group in Indonesia seeks a seasoned Operations Excellence professional to drive Front Office initiatives aimed at increasing patient satisfaction. The role focuses on instituting control processes and serving as a change agent within the hospital.

The candidate should have 5+ years in a similar role or as a Project Manager, with strong leadership, analytical, and hospital operations knowledge to lead a diverse healthcare team effectively.

Qualifications

• Bachelor or Master degree in healthcare administration, business administration, or related major.
• Minimum 5 years of experience in a similar industry/position or as a Project Manager.
• Strong leadership to lead a diverse team of healthcare professionals and administrative staff.
• Strong analytical and problem-solving skills to address operational challenges and implement solutions.
• In-depth knowledge of hospital operations, including clinical and non-clinical areas.

Responsibilities

• Coordinate with the Operations Excellence Group Head HO to implement Front Office Department initiatives to increase patient satisfaction and act as agent of change.
• Establish control processes in delivering services and promote continuous improvement.
• Collect data, analyze, compile reports, and evaluate complaints/suggestions to guide service improvements.
• Maintain awareness of hospital operations and contribute to operational management across clinical and non-clinical areas.

Skills

Leadership

Data analysis

Problem solving

Hospital operations

Team management

Education

Bachelor/Master in Healthcare Administration

Job description

• Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives/programs/projects to increase patient satisfaction including becoming an agent of change in the Hospital
• Establish control processes in providing services including creating a culture of continuous improvement.
• Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors so that can be used as a basis for determining service improvement initiatives/programs.
• Bachelor/master Degree from Healthcare Administration, Business Administration, or any related major
• Have minimum 5 years of experience in a similar industry/position or as a Project Manager
• Strong leadership skills to manage and inspire a diverse team of healthcare professionals and administrative staff.
• Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.
• In-depth knowledge of hospital operations, including clinical and non-clinical areas, and experience with operational management.